Pls do fast and i will rate instantly for sure.. solution must be in typed form.I need an answer for this question after reading the following case. Question :If the contextual knowledge and conceptual skills of the engineers were developed through experience, on the job', rather than through formal educational processes and training, what can the employers of such workers do to facilitate the development of their skills and knowledge? Table 5.3 The Knowledge, Skills, and Creativity Involved in Office Equipment Service EngineeringSkillsAction-basedMediumSocialMedium-social interaction with customers andcolleagues is importantMedium-regular need to draw on experience tosolve non-standard problemsMedium-importantKnowledgeIntellectiveContextualTheoreticalDegree of creativitySource: Adapted from Hislop (2008).LowLow-mediumfollows: you get to know what they expect from the machine, which might be quite different from whatsomeone else's identical machine expects.Thus, the way clients used office equipment affected the type of faults that their equipmentdeveloped, and having an understanding of this constituted contextual knowledge that the engineersdrew on in their efforts to diagnose and repair these faults. As with the engineer's conceptual skills, suchknowledge was relatively tacit in nature.QuestionIf the contextual knowledge and conceptual skills of the engineers were developed through experience,'on the job', rather than through formal educational processes and training, what can the employers ofsuch workers do to facilitate the development of their skills and knowledge? Illustration 5.2 Office equipment service engineers as knowledgeworkersHislop (2008) illustrated how Frenkel et al.'s framework could be made compatible with the 'all work isknowledge work perspective using the modified framework to describe and understand the work ofsome management consultants and office equipment service engineers as knowledge workers. Data onthe engineers was collected in three small office equipment servicing companies based in the same cityin the English Midlands. Using Frenkel's modified framework, these workers were classified as knowledgeworkers, with the skills, knowledge, and level of creativity involved in their work summarized in Table 5.3.First, the level of creativity required by the engineers was relatively low because the majority of jobsdone by the engineers were common, simple, and required little diagnostic analysis by the engineers.In terms of skills involved in their work, there was an identifiable need to make a reasonable use of allthree skill types. First, action-based skills were needed as most jobs involved some amount of physicallydisassembling and reassembling equipment. Social skills were also necessary to allow effectivecommunication not only with clients, but also with colleagues (typically via mobile phones).The repetitiveness and apparent simplicity of most jobs undertaken by the engineers disguised the extentto which intellective skills were used. This was because these skills were relatively tacit, and were developedon the job, over time, through experience. What such 'experience provided was summed up by one engineer:when you have first done a machine because you have not got experience on it you spend a lotof time fault finding, figuring out what the faults are. But once you get to know the machine youwalk in and straight away a customer says it is doing this and you know what it is and you will goin there and you will fit the partFinally, in terms of knowledge, while the engineers made little if any use of theoretical knowledge,they developed and utilized contextual knowledge. This knowledge consisted of an understanding.developed over time, of not only what the business needs and uses of their client's office equipmentwere, but how this impacted on the type of problems that could develop. One engineer described this as

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