Given the following data on the number of complaints from customers in the past few weeks. Week Number of Complaints If the linear trend line is used to forecast the number of complaints for week 6, MAPE is 1 60 2 65 3 55 4 58 5 64
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- A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. Complaint Frequency Food taste 27 Food temperature 9 Order mistake 5 Slow service 19 Table/utensils dirty 47 Too expensive 9 Using a classic Pareto analysis, what top categories comprise 80% of the total complaints? Part 2 A. Food taste, Food temperature, Order mistake, Slow service, Too expensive B. Table/utensils dirty, Food taste, Slow service C. Table/utensils dirty D. Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirtyDescribe the process of minimization with simplex method?An avant-garde clothing manufacturer runs a series of high-profile, risqué ads on a billboard on the Trans-Canada Highway and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ads, but it has been collecting statistics on the number of phone calls from irate viewers: Type Description Number of ComplaintsR Offensive racially/ethnically 10M Demeaning to men 4W Demeaning to women 14I Ad(s) is/are incomprehensible 6O Other 2Depict this data with a Pareto chart. Also depict the cumulative complaint line. What percent of the total complaints can be attributed to the most prevalent complaint?
- Construct a cause-and-effect diagram to reflect“student dissatisfied with university registration process.” Usethe “four Ms” or create your own organizing scheme. Includeat least 12 causes.Problem 5 Madras Medical College is trying to improve its image providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 100-patient sample of the survey results over the past 7 days yielded the following data: June through December and the MAD and January. The initial the end of December. What can you say about the performance or Day 1 Sample size 100 100 100 100 100 100 100 Construct p-chart that plots the percentage of patients unsatisfied with their meals. Set the control limits to include 99.73% of the random variation in meal satisfaction. Comment on your results. 2 3 4 5 6 7 No. of unsatisfied patients 24 22 8 15 10 26 17Develop a scatter diagram for two variables of interest[say pages in the newspaper by day of the week; see the examplein Figure 6.6(b)].
- An avant-garde clothing manufacturer runs a series of high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number of phone calls from irate viewers: a) Choose the correct Pareto chart below. O A. Frequency (number) LL WROMI O B. Frequency (number) Type R M W I O Description Offensive racially/ethnically Demeaning to men Demeaning to women Ad is Incomprehensible Other RMWO Frequency (number) LONDO Number of Complaints 12 4 13 2 7 WROMI O Frequency (number) OFONSO 12- RM WIOAnalyse the issues described below using root cause analysis techniques. A travel agency has recently lost several medium-sized and large corporate customers due to complaints about poor customer service. The management team of the travel agency decided to appoint a team of analysts to address this problem. The team gathered data by conducting interviews and surveys with current and past corporate customers and gathering customer feedback data that the travel agency has recorded over time. About 2% of customers complained about errors made in their bookings. On one occasion, a customer requested a change to a flight booking. The travel agent wrote an e-mail to the customer suggesting that the change had been made and attached a modified travel itinerary. However, it later turned out that the flight reservation system had not confirmed the modified booking. As a result, the customer was not allowed to board the flight, leading to a series of severe inconveniences for the customer.…Chart and Regression analysis : What does the intercept predict? X: C16 (number of cars on the sales lot) versus Y: C17 (cars sold per day) Equation: y=2.9x + 14.5 Slope:2.9 Intercept:14.5 Does the intercept mean the intercept is 14.5 means that the cars sold per day( Y) predicted number of cars on sale lot(X) to be 14.5, but this intercept has no meaning. So, I will not use to predict cars sold per day?
- XYZ Rural Bank implemented its initial attempts to manage the performances of its 150 employees. XYZ Rural Bank has 10 branches all over Zamboanga Peninsula and each branch is supervised by a branch manager and has 10-15 employees working directly under his supervision. In its initial implementation of its own performance management system, its HR department sent a Performance Appraisal (PA) Template that all branch managers need to fill out. PA tool includes the following aspects of the employees performances:• Attendance (lates, absences, undertime etc)• Successful collection done (for Account Officers, Loan Officers, Credit Investigators)• Loans processed (For Account Officers and Loan Officers) Every July and January, all branch managers should submit the filled-out PA templates to HR for recording and consolidation. One week before the deadline for such PA template to be submitted to HR, the branch managers fill out the templates themselves based on their own observations. These…Identify the sampling method used in each of the given situations.In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below: Costs (in thousands) Last Year This Year Inspection $ 720 $ 909 Quality engineering $ 450 $ 765 Depreciation of test equipment $ 675 $ 270 Rework labor $ 1,080 $ 1,530 Statistical process control $ 0 $ 225 Cost of field servicing $ 1,350 $ 1,260 Supplies used in testing $ 45 $ 81 Systems development $ 720 $ 900 Warranty repairs $ 3,780 $ 1,620 Net cost of scrap $ 630 $ 1,170 Product testing $ 900 $ 1,800 Product recalls $ 3,150 $ 900 Disposal of defective products $ 810 $ 1,080 Sales have been flat over the…
