Explain how intangibility causes issues with service quality measurement. Give specific examples.
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- How does the personal aspect of service complicate quality measurement?Identify and explain any FIVE service quality dimensions with ONE example from each dimension.How would you define "Quality" in your own words? How does it effect your decision to purchase one product over another? Have you ever considered quality in the service industries? Please write about a personal experience with both poor quality service and an other example of excellent quality of service. 1
- Discuss the challenges faced in defining quality control measures for products vs. services and explain how organizations can implement strategies for each.Use the dimensions of quality to describe typical characteristics of these products and services:e. Surgery and postsurgery careSuppose you are going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimension, give an example of how you would judge the quality of the service
- Crirical Thinking Sometimes service quality may not meet customers' expectations. What problems have you experienced with quality in the delivery of the following services? a. A haircut b. A dental visit c. Compute, repairs d. Your college education What do you think is the ,eason for the poor quality? How would you improve the quality of service?Choose and explain two classifications of quality dimensions for goods and services. Contrast the similarities and differences between the two classifications for services.Discuss Key determinants of service quality. Elaborate with examples.
- 1. What are the determinants of service quality? 2. Explain the service quality model and each gap of the model. 3. What are prevention, appraisal, and failure (internal and external) costs.Describe three recent situations in which you were directlyaffected by poor product or service quality.Are quality techniques in the service industry well developed or fairly immature? If you believe they are immature, why do you think this is the case. justify your answer. Thanks