Emotional intelligence (El) is a vital skill for effective management, encompassing the ability to understand, manage, and express one's own emotions, as well as to recognize and respond to the emotions of others. Managers with high emotional intelligence are better equipped to build strong relationships, resolve conflicts, and inspire trust and confidence among their team members. By demonstrating empathy, self-awareness, and social skills, emotionally intelligent managers can create a positive work environment where employees feel valued, supported, and motivated to perform at their best. Moreover, El enables managers to navigate challenging situations with resilience and composure, fostering a culture of collaboration and productivity within the organization. How can organizations incorporate emotional intelligence training into their management development programs to enhance leadership effectiveness and employee engagement?

Emotional intelligence (El) is a vital skill for effective management, encompassing the ability to understand, manage, and express one's own emotions, as well as to recognize and respond to the emotions of others. Managers with high emotional intelligence are better equipped to build strong relationships, resolve conflicts, and inspire trust and confidence among their team members. By demonstrating empathy, self-awareness, and social skills, emotionally intelligent managers can create a positive work environment where employees feel valued, supported, and motivated to perform at their best. Moreover, El enables managers to navigate challenging situations with resilience and composure, fostering a culture of collaboration and productivity within the organization. How can organizations incorporate emotional intelligence training into their management development programs to enhance leadership effectiveness and employee engagement?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 3CFCA

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1. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves? 2. Have you ever worked where the free expression of emotion was part of the management style? Describe the advantages and disadvantages of this approach from your experience. 3. Research shows that the acts of coworkers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?
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