Django Industries conducted an appraisal of all costs associated with production and found the following data. Scheduled maintenance $35,000 Machine downtime $160,000 Annual equipment calibration $39,000 Warranty exchange $125,000 Supplier quality audits $75,000 Equipment repair $56,000 Customer field repairs $97,000 Incoming material audits $80,000 Categorize these costs into the traditional four types of quality costs. What is the cumulative percentage of the two highest categories? a. 70.2% b. 65.6% c. 68.4% d. 71.8%

Django Industries conducted an appraisal of all costs associated with production and found the following data. Scheduled maintenance $35,000 Machine downtime $160,000 Annual equipment calibration $39,000 Warranty exchange $125,000 Supplier quality audits $75,000 Equipment repair $56,000 Customer field repairs $97,000 Incoming material audits $80,000 Categorize these costs into the traditional four types of quality costs. What is the cumulative percentage of the two highest categories? a. 70.2% b. 65.6% c. 68.4% d. 71.8%

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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bartleby, a Learneo, Inc. business

Scheduled maintenance	$35,000
Machine downtime	$160,000
Annual equipment calibration	$39,000
Warranty exchange	$125,000
Supplier quality audits	$75,000
Equipment repair	$56,000
Customer field repairs	$97,000
Incoming material audits	$80,000