Describe the four categories of quality costs and provide examples of each form of quality cost that you have observed either in your own workplace, at home, or during your time at University.
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Describe the four categories of quality costs and provide examples of each form of quality cost that you have observed either in your own workplace, at home, or during your time at University.
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- Select a specific product or service and discuss how the eight dimensions of quality impact its overall acceptance by consumersDiscuss the categories of quality costs and state two types of cost in each categoryEnumerate and explain the four major categories of quality costs based on your analysis. Give examples of each.
- Explain the two basic type of quality cost and how they differ from one another?Every day, you encounter quality costs. Review your recent activities. Identify and discuss each quality cost you encountered. Try to identify one for each of the types.Discuss how either good or poor quality affects you personally as a consumer. For instance, describe experiences in which your expectations were met, exceeded, or not met when you purchased goods and services. Did your experience change your regard for the organization and/or product? How?
- What role does quality management planning play in ensuring the supply chain is error-proof?. Quality costs fall under two categories. Name each category and think of an example to illustrate the category.According to Laudon and Laudon (1999), quality can be defined from both the producer and customer perspectives. How does the consumer’s perspective of quality differ from the producer’s?
- Mention a diagram of a customer-supplier chain that includes at least four organizations. What attributes of quality are required at each link in the chain? How does quality at the beginning of the chain influence the quality at the end?Discuss the philosophies of quality gurusUtilising a product of your choice, briefly explain how you can use any 5 (FIVE) quality dimensions to differentiate a product Use examples to differentiate between Quality Assurance and Quality Control