Bill's Barbershop has two barbers available to cut customers' hair. Both barbers provide roughly the same experience and skill, but one is just a little bit slower than the other. The process flow in Figure 6.90 shows that all customers go through Steps B1 and B2 and then can be served at either of the two barbers at Step B3. The process ends for all customers at Step B4. The numbers in parentheses indicate the minutes it takes that activity to process a customer. Figure 6.9 Process Flow for Bill's Barbershop B1 (10) B2 (8) B3-a (15) B3-b (10) B4 (9) On average, how long does it take a customer to complete this process? What single activity is the bottleneck for the entire process? How many customers can this process serve in an hour?
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- Consider the order delivery system of Heartha Hardware and Construction Supplies:- Customers (whether by bulk or retail) would line up in a counter where sales representatives will entertain them. It would take about 15 minutes before a customer will be entertained due to the number of customers being served by the sales representative and only about 4 sales representatives are on duty every day.- The sales representative will take down the customer’s order in the order slip with corresponding prices. On some cases, she will ask the person in-charge in the warehouse if the items are available. She then forwards the order slip to the cashier.- The cashier would sum-up again manually the order slip from the sales representative to check the accuracy of the footing of the totals as well as the prices indicated. This would take about 10 minutes, depending on the bulk of the order being placed.- The official receipt will be printed and will be given to the…A production line is a set of sequential operations established in a factory plant where components are assembled to make a finished product or where materials are put through a refining process to produce an end-product that is suitable for onward consumption. Ford have seven production lines in their manufacturing plant for their automotive parts where each production line produces 120, 100, 80, 116, 77, 94, 112 output per day. (a) As the Production Manager at Ford, you are required to submit the daily report of the production plant. Calculate the mean, median, and mode from the data based on the output that has been provided. (b) Also calculate the three critical parameters for measuring spread in the following ways: Range Variance Standard Deviation4. CWD Business systems maintains a successful Telecom sales department for Top up call credit in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the department are answered automatically by an answering machine and asked to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come in at a rate of about 15 per hour. The clerk is capable of taking an order in an average of 3 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The clerk is paid $15 per hour, but because of lost goodwill and sales, CWD loses about $30 per hour of customer time spent waiting for the clerk to take an order. Part B CWD is considering adding a second clerk to take calls. The store would pay that person the same $15 per hour. Using appropriate formula for the multiple channel model, answer the following questions: a. What is the probability that no…
- Recall "Tommy's Dresses to go" case. Three years after, this company still rents designer dresses to customers, but it has managed to streamline its internal processes and expand to different segments of demand. Now, customers can rent clothes for anywhere between 1 days to 30 days, and each customer is sent only one (1) dress (instead of 2 dresses described in the case). The company alsó takes only 13 number of days to turn around a dress (i.e., this the duration starting with return from a customer, to again being rented out to a customer). The current demand is an average of 1,000 customers per day, and the company owns total of 30 thousand dresses. What is the average rental duration? (i.e., what is the average number of days, a customer keeps a dress).Cakes baked by the Freshfood Bakery are transported fromthe ovens to be packaged by one of three wrappers. Eachwrapper can wrap an average of 120 cakes per hour (Poissondistributed). The cakes are brought to the wrappers at therate of 300 per hour (Poisson distributed). If a cake sitslonger than 5 minutes before being wrapped, it will not befresh enough to meet the bakery’s quality control standards.Does the bakery need to hire another wrapper?RideShare offers short-term rentals of vehicles that are kept in small lots in urbanneighborhoods with plenty of potential customers. With one lot, it has eight cars. Theinterarrival time of potential demand for this lot from its base of customers is 40 minutes.The average rental period is five hours. If a customer checks availability of vehicles in thislot online and finds that they are all rented for the desired time, the customer skips rentingand finds alternative arrangements. However, because customers pay a monthly fee tosubscribe to this service, RideShare does not want customers to be disappointed too often.a. What is the offered load?b. What is the implied utilization?c. What is the capacity of the process (rentals per hour)?d. What is the probability that all eight cars are rented at the same time?e. How many customers are served every hour?f. What is the utilization of the cars?g. How many cars should it have in this lot to ensure that it serves at least 90 percent ofdemand?
- A convenience store uses the fixed-period inventory control system (FPS) to manage its inventory of distilled water bottles. This system relies on the following information. (a)Using EOQ (rounded up), what is the time interval between reviews T in operating days? Note that after having the rounded-up EOQ, you should not round up values at intermediate steps; and, you should round T up only after the last calculation. (For example: enter 10 for 10 days.) (b) What is the current inventory position (IP) in bottles? (For example: enter 70 for 70 bottles) (c)Without safety stock, what is the replenishment level without safety stock M(AD) in bottles? Note that the question does not ask for M(ST). (For example: enter 70 for 70 bottles) (d)If today is the review day and without safety stock, what is the order quantity in bottles given M(AD)? (For example: enter 70 for 70 bottles)A company that makes shopping carts for supermarkets and other stores recently purchased somenew equipment that reduces the labor content of the jobs needed to produce the shopping carts.Prior to buying the new equipment, the company used five workers, who produced an average of80 carts per hour. Workers receive $10 per hour, and machine cost was $40 per hour. With the newequipment, it was possible to transfer one of the workers to another department, and equipment costincreased by $10 per hour while output increased by four carts per hour.a. Compute labor productivity under each system. Use carts per worker per hour as the measure oflabor productivity.A company that makes shopping carts for supermarkets and other stores recently purchased somenew equipment that reduces the labor content of the jobs needed to produce the shopping carts.Prior to buying the new equipment, the company used five workers, who produced an average of80 carts per hour. Workers receive $10 per hour, and machine cost was $40 per hour. With the newequipment, it was possible to transfer one of the workers to another department, and equipment costincreased by $10 per hour while output increased by four carts per hour.a. Compute labor productivity under each system. Use carts per worker per hour as the measure oflabor productivity.b. Compute the multifactor productivity under each system. Use carts per dollar cost (labor plusequipment) as the measure.c. Comment on the changes in productivity according to the two measures, and on which one youbelieve is the more pertinent for this situation.
- A department works on 8 hours shift, 288 days a year and has the usage data of a machine, as given below: Processing time (Standard time in hours) Annual Demand Product (units) A 325 5 B 450 4 550 6 Calculate: (a) Processing time needed in hours to produce products A, B and C (b) Annual production capacity of one machine in standard hours (c) Number of machines requiredanswer a,b,c and d (show your solution)The revenue cycle is a method of defining and maintaining the processes used for the completion of an accounting process for recording revenue generated from services or products provided by the company, which include the accounting process of tracking and recording transaction from the beginning, normally which starts from receiving an order from the customer or entering in agreement with the customer, delivering an order to customer and end with getting payment from the customer. The figure on the next page describes the different business activities of four departments, including (1) Sales Department, (2) Accounting Department, (3) Warehouse/Shipping, and (4) Mailroom. Required: Based on the below figure, discuss the uncontrolled risks associated with the system as currently configured? And describe the controls that need to be implemented into the system to mitigate the risks in the given scenario.