American Airlines measured their numbers of lost bags in one month and found that they had lost 80 bags for 25,000 customers. If the average number of bags per customer is 5.1, use the Six Sigma Excel template to find at what sigma level the airline is operating.
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American Airlines measured their numbers of lost bags in one month and found that they had lost 80 bags for 25,000 customers. If the average number of bags per customer is 5.1,
use the Six Sigma Excel template to find at what sigma level the airline is operating.
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- I need ANSWER ASAP please write a PDSA cycle also known as plan do study act cycle using an example of a service company and describe a solution to improve the quality of their service.Southwest airlines measured their numbers of lost bags in one month and found that they had lost 55 bags for 30,000 customers. If the average number of bags per customer is 3.4, use the Six Sigma Excel template to find at what sigma level the airline is operating.Two national firms, the Prestige Hotel and Pro Fitness chains, strive to deliver quality service to their customers. To do so, they address the four core differences between services and goods. In the following scenario, you will be asked to categorize statements about the customer's experiences and the firm's marketing efforts by the core difference they represent. This activity is important because the economies of developed countries like the United States have become increasingly dependent on services. For example, service industries like retail and information services account for about two-thirds of the U.S. gross domestic product (GDP) and the lion's share of U.S. jobs. The marketing of services differs from goods marketing because of the four fundamental ways in which services differ from goods: they are intangible, inseparable, variable, and perishable. The goal of this activity is to demonstrate an understanding of the different elements that distinguish services from…
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