A shoe store manager received a claim letter from a disturbed customer that the shoes they had ordered were delivered in an unacceptable state. He needs to send a response to inform the sender about the company's decision. The manager doesn’t have to evaluate the situation nor review their policies before responding. He must focus on the solution and place the blame on the key person who is responsible for the act. Finally, he should let the customer know how the situation will be resolved. How many guideline/guidelines is/are not proper for responding when a third party is at fault? * A.One guideline is not proper B.Two guidelines are not proper C.Three guidelines are not proper D.Four guidelines are not proper E.All the guidelines are not proper
A shoe store manager received a claim letter from a disturbed customer that the shoes they had ordered were delivered in an unacceptable state. He needs to send a response to inform the sender about the company's decision. The manager doesn’t have to evaluate the situation nor review their policies before responding. He must focus on the solution and place the blame on the key person who is responsible for the act. Finally, he should let the customer know how the situation will be resolved. How many guideline/guidelines is/are not proper for responding when a third party is at fault? * A.One guideline is not proper B.Two guidelines are not proper C.Three guidelines are not proper D.Four guidelines are not proper E.All the guidelines are not proper
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A shoe store manager received a claim letter from a disturbed customer that the shoes they had ordered were delivered in an unacceptable state. He needs to send a response to inform the sender about the company's decision. The manager doesn’t have to evaluate the situation nor review their policies before responding. He must focus on the solution and place the blame on the key person who is responsible for the act. Finally, he should let the customer know how the situation will be resolved. How many guideline/guidelines is/are not proper for responding when a third party is at fault? *
A.One guideline is not proper
B.Two guidelines are not proper
C.Three guidelines are not proper
D.Four guidelines are not proper
E.All the guidelines are not proper
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