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u1 assessment Essay

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Unit 1 Assessment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a USB drive Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Aimee Whitfield Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are …show more content…

A Positive reputation and selling the service to new customers. Public organisation Government Owned, customers’ needs to be satisfied, constant budgetary cut backs, customers wish to get their monies worth and strict customer charters which customers look for in consistency of service. Third sector organisation This type of organisation is independent, not for profit and any money made is reinvested back into the company for service and products. There is not staff outlay as staffing is supported by volunteers (charitable organisations) and more focused on care and support. 3. In relation to your current organisation (or one that you are familiar with), outline the part that customer service plays in this organisation and its industry as a whole. Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole. 4. Who are the major competitors to your current organisation (or one that you are familiar with)? Mann Countrywide, Austin and Wyatt, Beal’s, Goadsby. 5. Identify at least two factors that could affect the reputation of your current organisation (or one that you are familiar with). If the paperwork was not completed correctly e.g. adding correct offer, sending the right paperwork to the correct solicitors etc. Not having fully trained sales

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