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Unit 6 Case Analysis Paul Arden Case

Decent Essays

Paul Arden, a creative director and author, once stated “If you always make the right decision, the safe decision, the one most people make, you will be the same as everyone else.” In the early summer of 2015, I was facing a decision about which deployment architecture to choose for a new product that would launch later in the year. The safe choice was to continue using a legacy installer that was widely used by the rest of the existing product line. However, doing so would perpetuate a cost and toll on the service organization given that this installer was very fragile and time-consuming to use. Newer technology was available but many sources felt it was not yet mature enough for production deployment. Additionally, several people associated with the program felt our customers may reject it as an option. The right solution was not obvious and parties for both alternatives were very passionate about their preferred path forward. The real question at hand was to either take the safe route or to take on the risk of being different and potentially end …show more content…

We simply did not have the time left in this project for such activities and I was in a place where I had to decide quickly for us to meet our deadline. I began by compiling a list of pros and cons with both alternatives and even considered implementing both options as a fall back scenario if the new technology was not successful. I knew that my team was not trained in the new technology stack and we would have a few bumps in the road during implementation but I had faith in them to overcome these setbacks. I could see the upside to the service engineering team since they would directly benefit the most from the more modern approach. After analyzing the technical aspects of the situation, I asked myself, “If I were the customer, which option would I want to

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