Unit two: Principles of providing administrative services
Assessment
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Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name: Josephine Emmett
Section 1 – Understand how to make and receive
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Smile it shows in your voice.
It is important to answer the telephone in a polite clear and professional manner.
You are representing the company that you work for and are the first point of contact, so customers will respond to how they are treated from the first person that they speak to, if they are treated in an un friendly manner they will possibly change their view on the company maybe change their mind and take their business else where. If they are treated with respect and answered in a professional and efficient manner they will feel at ease and confident to do business and hopefully continue to do good business with the company and also recommend your customer services to other potential customers.
Section 2 – Understand how to handle mail
1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing).
All mail should be sorted and checked as soon as it arrives, incoming mail can be opened by reception staff, mail should be checked dated and distributed to the relevant staff in the organisation, mail that is marked private and confidential should not be opened by reception staff only dated with the date stamp.
Outgoing mail needs to be checked before posted making sure letters are addressed to the correct person signed, dated, franked and stamped with the company address on the back of the envelope. Appointed staff needs to ensure post is taken to the
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If I were the current CEO for the United States Postal Service, I would be gravely concerned about the future of my business, as it has recently taken a steep plummet from its success and popularity in the 19th and 20th centuries. The USPS is now faced with the decision to renovate itself due to the extreme loss of business as technology takes over the 21st Century. Some say that the USPS should be entirely reconstructed because the business is only headed further downhill, while others say that paper mail is still very practical, more so than e-mail, and we must each write more letters to do our part in reviving the business to profitability again. Because the USPS has been such a vital part of our country through
Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
Please note that this Assessment document has 7 pages and is made up of 3 Sections.
Please note that this Assessment document has 8 pages and is made up of 3 Parts.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Please note that this Assessment document has 14 pages and is made up of 4 Parts.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
Please note that this Assessment document has 8 pages and is made up of 7 Sections.
Please note that this Assessment document has 15 pages and is made up of 7 Parts.
Please note that this assessment document has 9 pages and is made up of 4 Parts.
Please note that this Assessment has 6 pages and is made up of 3 Sections.
Ranked 92 out of the 500 largest corporations worldwide, the United States Postal Service reaches billions of customers daily with national and international mail (CNN Money, 2010). The massive amount of business USPS operates necessitates successful implementation of the four functions of management. Two such factors (i.e. planning and organizing) of maintaining business is reaching out worldwide to deliver packages. According to the USPS web site, packages scheduled for international delivery contract with FedEx on a global scale reaching 190 countries (USPS, 2011). The service named Global Express Guaranteed or GXG offers customers options like date certain delivery and track and confirmation information. Contracting with FedEx is a prime example of globalization. An organization such as USPS which is not worldwide fills their customers’ needs by joining forces with an organization that can facilitate delivery all over the globe.