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The Features of Productive Working Relationships

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Developing Working Relationships with Team Members

Report Compiled By: Daniel St. Quintin

Report Compiled For: Claire Tilley

Due Date: 04/01/2011

Word Count:2,548
Contents Page

Summary 3
Introduction 4
Productive Working Relationships 5
Developmental Stages 6
Communication 7
A Positive Approach 8
Conclusion 10
Bibliography 11

Summary

This report has been compiled at the request of Claire Tilley on Unit 9- Developing working relationships with Team members. A range of sources will be used and are referenced within the Bibliography.

Introduction

This report is designed to identify the benefits of productive working relationships and how they can be beneficial within any organisation, from Large, American Companies, such as GAP, …show more content…

As well as this, productive working relationships enable consistent messages to be communicated to the shareholders to keep them informed about the business. Improved customer service can also be seen with working relationships, which is important in the retail industry and no less so when working in a company such as GAP and according to their training programme, ‘Provide exceptional customer service, to meet their customer’s requirements.

Developmental Stages

From the early stages of a team forming, to the end when a team complete its goal(s) there are many dis agreements that need to resolved and many responsibilities to be taken up and these are shown, (albeit with differing opinions), by several theorists.

In 1965, B. Tuckman published his idea of how groups assemble by using his ‘Forming, Storming, Norming and Performing model’. You could say that his theory is a helpful explanation of team development, but they may differ from one individual to another. The model does explain how the team develops its maturity, through establishing working relationships. It also connotes the leadership style changing; from a directing style, to coaching, then participating and delegating before almost being detached.
Stage one of his model is the Forming stage, where the leader must be prepared to answer many questions about the team’s purpose and objectives. Usual team processes are often ignored and there is also a high dependence on

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