Service Request SR-rm-022 for Riordan Manufacturing Kalembo Pepito BSA375 August 27, 2012 Kimberly Frieder Service Request SR-rm-013 for Riordan Manufacturing Riordan Manufacturing COO Hugh McCauley is requesting the implementation of a modern, state-of-the-art information system to integrate all existing HR tools into a single application. To achieve the desired goal, a very detailed investigation needs to be performed, studying the actual processes that Riordan Manufacturing currently uses. Also, a series of stakeholders will provide the adequate feedback trough a series of face-to-face interviews and meticulous observation of their respective working environments. These tools will help create a system that will maximize time …show more content…
The next step to gather information will be trough the interviewing of the key stakeholders and end users inside Riordan Manufacturing. Based on Kendall & Kendall (2012) an information-gathering interview is a directed conversation with a specific purpose that uses a question-and-answer format. For this the analyst will need to prepare beforehand a series of question that will as specific as possible. Being ambiguous could result in a lost of time and money for the company. Preparing also will depending on the amount of time provided for the creation of the system application. Depending on this time, the interviews will be prioritized based on which stakeholder could provide the best data for the project. If enough time is given, then all stakeholders should be interviewed accordingly. To successfully gather information, the analyst needs to be professional and optimistic. Basic details that sometimes are overlooked could drastically change the input of the person being interviewed. First, the people to be interviewed need to be notified with enough time to prepare for the interview. (Satzinger, Jackson, & Burd, 2012) also explain on their text that details like dressing appropriately, arriving on time, setting limits for the interviews and clarifying doubts are consider best practices for any interview performed. The first key stakeholder that should be interviewed if possible should be Dr.
Hugh McCaughley, Chief Operations Officer of Riordan Manufacturing has requested a new system for the Human Resources department of their company which would be implemented and utilized at three plant locations and the company headquarters. To build the new human resources system properly, information must be collected from various areas of Riordan Manufacturing, and the information will be collected in a variety of ways. This information must then be used to determine such items as scope of the project which can allow for feasibility studies to ensure the system should be implemented,
Some of the ways that information can be gathered is by interviewing levels of management and operational staff member. Discussion groups should also be interviewed to aid the analyst to collect information. It will take multiple interviews to gather all the information needed by the analyst. There are steps to be taken before an interview can be conducted. A list of people must be collected and put in order regarding what questions will be asked. Plan several interviews with the same person, only to eliminate any doubts. Interview the appropriate groups in the organization that will add vital information.
In our quest to ever better ourselves the IT department, of Riordan Manufacturing, is submitting this Request for Proposal to integrate a more sophisticated, state-of-the art, information systems technology in our Human Resources department. Riordan Manufacturing has always strived to better ourselves by keeping up with technology in all of our operating systems and our manufacturing systems. Our goal is to remain at the forefront of the manufacturing community as we keep leading the way in all of our business systems and, at the same time, keeping the feel of a customer friendly company. We want to make
There are several stakeholders at Riordan Manufacturing to gather requirements from to provide a clear picture of the final project. The first stakeholder to gain input would come from the Chief Operations Officer, he was the requestor of the system upgrade, is responsible for the budget, which includes payroll. The Chief Legal Officer oversees the legal aspects of the human resources programs. The individual human resources managers within the individual facilities are the stakeholders who recruit and handle benefits for employees. Each facility has an accountant that oversees payroll and bonuses as well as the payroll specialist (Apollo, 2011).
The design method that would be used for Riordan Manufacturing would involve the use of Joint Application Development (JAD). Participants in this methodology would include users, managers, sponsors, programmers, and systems analysts. By involving everyone in the program, we can obtain the most vital information on what is needed to improve the current process for Riordan.
It has been decided that Riordan Manufacturing will implement an official customer management system. This system will be used by everyone in the organization. The main goal of the team is to help with the planning and implementation of the new system in order for a smooth transition.
Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing its customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:
Riordan has sent a request for service with to the IT department hoping to benefit their company. The request for service involves changing the HR department for the better. Riordan wants to integrate and change the HR applications with a new state-of-the-art information system. The company wants to have the HR department to have the ability to assesses resources and tools all in one application.
The COO of Riordan manufacturing Hugh McCauley would like to combine the existing variety of tools in use into a single multi integrated application. Riordan Manufacturing wants to take advantage of the more sophisticated state of the art information systems that has already existed in the human resources department (Riordan Manufacturing, 2006). The information gathered in this document the information gathering techniques and the very sophisticated planned design methods that will be used and explained in great detail. The requirements for the business and the Human resources systems are to maintain the objectives of this request. That
Riordan Manufacturing is a company looking to upgrade their HR System. Their HR System is out of date and needs to improve its usefulness and effectiveness. Based on the Service Request SR-rm-004, this paper will prepare and describe information-gathering techniques and design methods for the Riordan Manufacturing HR System project. This paper will also identify key factors that will help ensure information for the project is gathered. The paper will also explain the scope and feasibility of the project. Finally, this paper will design and implement a new HR system for Riordan Manufacturing.
The implementation portion of the Riordan project could in fact, prove to be one of the most challenging parts. However, this could be the part that is worth all of the effort. There will have to be a team of experienced developers in various different Information Technology fields to see the implementation portion stage through to completion; this cannot be known as a “one-man show.” Several of the departments within the Riordan organization will have to be given priorities when it comes to implementing the new human resource management system. Since this type of system has been deemed automated and is on an Information Technology platform, the
At Riordan Manufacturing the requestor is Hugh McCauley, COO. He wants to integrate existing variety of Human Resources (HR) tools into a single integrated application for all the plant locations. Riordan Manufacturing would like to take advantage of a more sophisticated, state-of-the art, information systems technology in the Human Resources department.
Riordan Manufacturing wants to integrate its existing HR information system tools to a single integrating application. This request of service is interested in defining business requirements for completion of the HR system for obtaining the objective. Security controls that we recommend for the design for the HR systems, process design, and application architecture are the requirements for this project.
There are two purposes that HR technology serves in an organization. The first is to improve the efficiency of employee data and HR activities collection. At Xerox, the use of HR technology has been instrumental in making HR services more accessible to their workforce. The second purpose of HR technology is to capture a greater degree of informational data that enables HR planning and managerial decision making. Again, Xerox made use of this aspect by supplying intranet employee surveys and tracking employee views on the company and HR. The