Riordan Inventory and Manufacturing Process Improvement Business Requirements
Service Request SR-rm-001 has been requested by COO Hugh McCauley of Riordan Manufacturing. McCauley has asked that Team D suggest specific systems changes that would improve their inventory or manufacturing processes. Riordan would like to use computer system utilization so that they may become more efficient. Our Team has been asked to create business requirements for system upgrades and improvements for either IT or IS consultants use.
During review of the Riordan Manufacturing Companies Inventory and manufacturing processes, we have found areas that are in need of improvement. We will discuss the present processes and how these can be changed to improve
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The system will automatically update data inventory for raw material once a shipment has been confirmed from an approved manager’s wireless device. The System shall provide a large data server for all invoices to be scanned in and stored for record purposes. Invoices scanned in will be stored by a Date-Time-Company Code-Order Number, as well as a search function providing employees the ability to retrieve original invoice forms. The system will update all data servers for receiving, shipping, raw materials used and final products produced continuously throughout day-to-day operations.
The following steps are example procedures when the new system has been implemented.
Raw Materials Receiving - Required Materials: PDA - Required Personnel: Receiving Area Supervisor (RAS), unloading crew
1. The RAS will preload the PDA with the scheduled order prior to the shipments arrival.
2. The RAS will verify the PDA’s incoming order against the shipping document.
a. The incoming order can be adjusted by the RAS should the shipping document differ in quantity or product.
3. Once all items of the incoming order have been verified, the RAS will mark the PDA’s incoming order complete.
a. Marking the order complete will update the inventory automatically.
4. The unloading crew may take the
The ordering process begins with the decision of the customer to submit their order simply by either calling, faxing or mailing their order information. When a customer calls in their order, the customer service representatives takes down pertinent customer information, which includes the customer's name, billing and shipping address, product number and description, quantity and shipping instructions. While taking down the order, the customer service representative access the company's order entry system where inventory checks are conducted as well as credit checks are processed. In addition, delivery options are advised to the customer. Here the customer decides
Sales invoices are prepared in batches on a daily basis using numbered sales invoices. Sales invoice numbers are automatically generated by the company’s computer system. The accounts receivable clerk does not have appropriate computer rights to override the computer-generated invoice number. Upon preparing sales invoices, the accounts receivable clerk verifies that the first invoice number of the batch is consistent with the last invoice number of the previous batch. Inconsistencies or skipped sales invoice numbers are investigated and resolved before new sales invoices are prepared. The items shipped are compared to the items billed for proper quantity, price, and other sales order terms.
In our quest to ever better ourselves the IT department, of Riordan Manufacturing, is submitting this Request for Proposal to integrate a more sophisticated, state-of-the art, information systems technology in our Human Resources department. Riordan Manufacturing has always strived to better ourselves by keeping up with technology in all of our operating systems and our manufacturing systems. Our goal is to remain at the forefront of the manufacturing community as we keep leading the way in all of our business systems and, at the same time, keeping the feel of a customer friendly company. We want to make
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The design method that would be used for Riordan Manufacturing would involve the use of Joint Application Development (JAD). Participants in this methodology would include users, managers, sponsors, programmers, and systems analysts. By involving everyone in the program, we can obtain the most vital information on what is needed to improve the current process for Riordan.
Riordan manufacturing is a very large company with facilities in many locations around the World. With any company with this size Riordan must have a system in place that is able to keep track of significant amounts of information. Such as Employee names, time sheets and a variety of other important information. This system should be able to have a central location so that stores all of this information and can be accessed not only by the corporate office but at each location as well. There are many functions that a new and improved system should provide. Such as inventory control, tracking of shipments into and out of the warehouses, and the receiving of such items to our costumers. These requirements are essential to the growth of Riordan Manufacturing.
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