Abstract - knowledge management is a discipline that seeks to improve the performance of individuals and organizations by maintaining and influencing the present and future value of knowledge resources. It is an amalgamation of plentiful endeavors and fields of study. This paper provides a framework for distinguishing the various tools like methods, practices and technologies available to knowledge management practitioners. It includes a summary of a number of key terms and concepts, illustrates the framework, imparting examples of how to use it and searching a variety of prospective areas. keywords: Knowledge Management, tools, methods, technologies, KMP
Introduction
Since past years, a thorough study of Knowledge management systems is being done. Different Tactics have been projected for categorization of tools like methods, practices and technologies that typically comprise knowledge management systems. Over the time new practices are proposed resulting in better understanding of knowledge management. It is natural to any paradigm which is As with any discipline that lacks an acknowledged amalgamate paradigm, various views will emerge on the
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Knowledge storage and retrieval consists in the codification.
Activities that preserve, maintain and index knowledge for easy browsing and searching, the form of knowledge that can be accessed. Knowledge transfer refers to the activities of knowledge dissemination and distribution.
Activities related to a community, through a specific channel. It can occur at various levels: individuals, groups, organizations or inter-organizations. Knowledge application is the fundamental scope for KM.
Activities and events related with the application of knowledge to business processes. Competitive advantage resides in. The application of knowledge, rather than in the knowledge itself.
Marketing of Knowledge Management
Knowledge management was defined as the turning of information into actionable knowledge which can be accessed by people who can apply it. Robbins (2003) gives a time perspective in his definition of knowledge management. He mentions as part of knowledge management the distribution of the right information to the right people at the right time. Lytras et al (2002) gives a definition of knowledge management which emphasises the purpose of knowledge management. In the definition creation of new capabilities, enablement for superior performance, encouraging innovation and enhancement of customer value were mentioned. For the purpose of this study the researcher summarised knowledge management as the intentional process of coordinating people, technology and systems to optimise creation and sharing of intellectual
The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company
While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the
To get sustainable competitive advantage, the significant role of knowledge management has been explored. Knowledge management causes companies’ core competencies to become stronger. Therefore, competitive advantage has been more sustainable. Knowledge management is perceived as the development of organizing the intangible asset of a firm. The economic and production level of a company relies more on its brainpower, human capital and invisible competences than its physical assets. The function of each business relies upon the knowledge of its human capital.
Since the mid-1990s, knowledge management has become increasingly significant for business managers and companies. ‘It is broadly accepted that systematic knowledge management is tightly linked with gaining and sustaining competitive advantage.’ (Bogner & Bansal, 2007, p658-6 as cited in Hislop, 2009, p1) The definition of knowledge management is various because of the wide range of this concept and its complexity (Al-Hawamdeh, 2003). For example, the broad definition provided by McAdam and McCreedy (2000, p155 as cited in Hislop 2009, p53) note that: ‘KM relates to the management of anything classified as knowledge’ Furthermore, Hislop (2009, p59)
A report has been written describing the knowledge management systems and reviewed based on various aspects which was used to determine whether or not the system considered could be used for managing knowledge. It was through researching journals, articles and other reliable sources from the internet this review was written which led to me finding out more on the topic of knowledge management which has considerably increased my understanding of the topic
There are two dominant streams of research on knowledge management in modern academic literature: the resource-based and the process-based. The first stream focuses mainly on the increase of knowledge stock and there use of knowledge repositories (Barney, 1991; Kamara et al., 2002). Knowledge management is viewed as a developing system of techniques and values by the means of which organization effectively acquires and uses its intellectual assets (Snowden, 1999).
Chapter 12 generally discusses the various processes that assist in managing business knowledge. The author of this chapter demonstrates clearly to the readers how knowledge management is closely related to information systems in three unique ways. The author also gives a clear explanation on why data, knowledge, and information should not in any way be viewed as interchangeable in any way. According to this chapter, knowledge is considered to be more valuable as compared to information that is more valuable as compared data due to the level of human contribution that is involved. The chapter on “managing business knowledge” elaborates on the two forms of knowledge that include explicit and tacit categories.
Knowledge Management (KM) is described as a systematic process of sharing, reusing and managing the knowledge only when it is made available and recorded (Jashapara, 2005). This helps an organization to gain insight and understanding for own experience (Remus, 2012). Most of the KM activities
In the contemporary corporate cultural based world, a knowledge management system (KMS) is considered an important element to assist the sharing and integration of knowledge within the organization. An effective knowledge management strategy is capable of resolving knowledge management issue arises at any level in the organization (top management-to-bottom management level). A successful KMS also helps in increasing the overall business performance through ensuring staff performance, project management, organizational change management, quality of deliverables and the satisfaction of the staffs and customers. On the other side a lack of implementation of proper knowledge management system may hinder the performance of the staffs and the overall productiveness for the organization.
Knowledge management systems (KMS) refer to a class of Information systems applied to managing organizational knowledge. That is, they are IT-based systems developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer and application. While not all KM
It has become explicit that knowledge management is not just another fad which has been hyped up by the management consultants and technology vendors. (Remenyi, 2004).It is not facile to implement knowledge management successfully; in as much as it offers. Knowledge management panaceas depending on technology have not produced convincing results considering that more money has been spent. Remenyi went on to say that knowledge management is far more than a technological issue and thus, what is really entailed is a rethink with a prominence on the people side of knowledge management and such approach is the use of a knowledge café.
KM is a discipline that promotes an integrated approach for identification, capture, retrieval, distribution, sharing, use and reuse of information and knowledge assets. Through this discipline, staff, processes and technologies will be aligned to drive the realisable value and benefits of the information provided and knowledge assets and contribute to the organisational efficiency, effectiveness and innovation. Despite the continuing interest among researchers and practitioners on KM, however, KM still remains a mystic to senior executives in an organisation filled with obscure terminologies and often, treated as a marginal periphery.
Knowledge is often defined as facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a certain subject. There are many taxonomies that specify different kinds of knowledge but most fundamental contrast is between “tacit” and “explicit” knowledge. Tacit knowledge is referred as knowing more than we can say (Polanyi, 1966). Most knowledge is initially tacit and it has been arduously developed over a long time through the method of trial and error. Explicit knowledge on the other hand exists in the form of words, sentences, documents, organised data, computer programs and in other explicit form, in such a way that they can be directly and completely transferred from one person to another. Knowledge Management is a concept and a term that arose approximately two decades ago, it is said to be a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing information. KM was initially defined as the process of applying a systematic
Apart from the usual definitions, the most important definition of knowledge management is dependent on a comprehensive idea about the Knowledge management systems. According to Jennex (2008), the Knowledge Management systems (KMS) consists of the different components of IT/ICT, users, repositories, processes for using and generation of knowledge, culture for proper utilisation of knowledge, and the initiatives for the goals and measures related to the Knowledge management. The success of KM depends largely upon the success of KMS, as KMS has been regarded as the personification of KM (p.37).