Principles of providing administrative services

Unit two: Principles of providing administrative services

Assessment

You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name:

Section 1 – Understand how to make and receive telephone calls

1. …show more content…

2. Intranet
Mail intended for all employees to read posted on the intranet.

2. Royal Mail Postal Services
Public company which will deliver mail, packages, etc. By the use of first class, second class, signed for, next day delivery etc.

3. Describe two methods that you can use to calculate postage charges for mail and / or packages.

Two methods that you can use to calculate postage charges for mail and / or packages would be to check the Royal Mail website: http://www.royalmail.com/price-finder Which asks you to input where the item is going, what the item is e.g. a letter, package; what the size, weight and value of the item is and choose the delivery options such as when it should arrive at the destination and next day, 3-5 working days, whether it should be first class or signed for 4) the cost of sending.

Go to a comparison courier website such as www.myparceldelivery.com which compares quotes for 9 courier services. 1) Enter the delivery details from where to where 2) Enter your parcel details such as height, size, weight etc. 3) Get a quote and choose which courier service offers the best deal which suits the budget.

Section 3 – Understand how to use different types of office equipment

1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office