MSL 665, Conflict Resolution Dr. Francis Trascritti, Phd. Team Exercise; Negotiation Heather Bradley Belhaven University October 10, 2015 Team Exercise; Negotiation Whether it is at work, church or in our private relationships, negotiations are a necessary tool for reaching an agreement. They are made by discussing each parties point of view with the aim being to reach an agreement that is mutually beneficial. For the most part, negotiation is the process by which those people involved successfully adopt or abandon their respective position through the use of positional bargaining. There are different types of approaches for the negotiation process - some hard and others soft in their manner of approach. The desired outcome of …show more content…
He realizes that in order to do so he needs to determine what Sunrise can afford and what alternatives the competition are offering. Jim knows that he needs to appear keen to do the deal, but not desperate. He apologizes for coming across somewhat aggressively and takes time to clarify to Ann that he is a new salesperson at Helios and that Sunrise will be his first major account. Further he goes on to let her know that should Sunrise decide to go with him, he will make the account a personally priority. In an effort to assess Sunrise 's needs, Jim asks Ann what features or extras Sunrise desires and what are their priorities - price, service or delivery? He knows that he needs to identify what benefits his deal offers Sunrise, what problems it solves for them, what alternatives it replaces. Jim also confides to her that he is under pressure from his home office to boost revenue in the territory since he is new. He goes further to tell her that while he considers her counteroffer too low, he would love to reach a compromise that is mutually beneficial. Jim realizes that at this point he needs to concentrate on asking questions and listening as well as keep his negotiating position hidden. He asks Ann pointedly whether they are any deal-breakers and what alternatives she would feel comfortable with. As they are dealing, Jim is looking for reciprocation on any concessions like an increased order size in exchange for a discount. Once an agreement has been reached and all
Now Jim complains "Four hundred dollars is a good deal more than I can afford," and
Therefore I included how I could sell him my product. Before I get into the negotiation I inquired beforehand. By collecting as much information before starting the negotiation, I could understand what was the needs and concerns of Sally Soprano. This knowledge makes it easier finding a mutually beneficial solution.
2. What does Jim think has happened to him as a result of the trick that Tom plays on him?
“Successful negotiation is not about getting to ‘yes’; it’s about mastering ‘no’ and understanding the path to an agreement is” (Christopher Voss). During the negotiation process, there are a lot of moving parts and personalities. In addition, hurt feelings can all too often get in the way. The bottom line of any negotiation is to reach a settlement that will mutually benefit both parties. It’s a challenging situation by which compromise or agreement is reached while attempting to avoid arguments and disputes.
In order for this negotiation to have a positive turn around resulting into a win-win situation for both Alice and Sharon both parties need to be prepared for anything and try to be well informed of what one might bring to the table. Below we will discuss potential gambits that should be considered for this negotiation.
Ladies and gentlemen of this meeting I am honored and appreciative to have this chance to address you today. Niceville is my home and I want nothing more to than to see this great city shine and grow to its fullest potential.
Cathy Brannen was obviously very enthusiastic about the job as outlined in the morning. She asked all the right questions, responded quickly and articulately to every query posed to her, and seemed ready to accept the position even before the offer was extended. When Harvey finally got around to mentioning the salary, there was a slight change in Cathy’s eager expression. She stiffened. Since Harvey realized that salary might be a problem, he decided to offer Cathy an incentive of sorts in addition
For our book report for IS Planning and Management, we were to read and review, Getting to Yes: Negotiating Agreement Without Giving In, by Roger Fisher, William Ury, and Bruce Patton. The book was written to educate readers on how to become better, more effective negotiators. They start with defining the difference between positional negotiations versus principled negotiations. They then move on describing their four principles for effective negotiation: People, Interests, Options, and Criteria. Additionally, they describe three common obstacles to negotiation - when the other party is more powerful, what if they won 't play, and when the
After sharing a cigarette, Ashley excitedly offers Jim a job in this bird sanctuary, an idea that had only just presented itself to him. They shake on it and it is confirmed.
In this negotiation exercise, I was assigned as the Seaborne Governor’s negotiator as part of a six member party meeting to negotiate a deal with Harborco to build and operate a deepwater port off the coast of Seaborne. The Governor on the whole was very interested in seeing this deepwater port built in Seaborne as she believes that the size of the project would provide the stimulus for a dramatic recovery in the state.
Many situations present the important synchronization of internal versus external negotiations. Many individuals have studied how each side in the negotiation is able to manage the internal opposition to agreements being negotiated. This can also be known as “on the table”, or what exactly is on the line in a heated argument. Each individual involve in an argument has a particular position to be managed, and often times own personal interests are widely expressed. This paper will expand upon the case of Fischer collecting needed funds from Smith with proposals and ideas for a manageable negotiation.
Sharon must act as a problem solver for Alice’s needs. She needs to make sure she formulates everything she can to offer Alice with a focus on her interests. In this case Alice is looking to move to a different location ultimately impacting the lives of her entire family by picking up and going. A famous American industrialist Henry Ford, founder of the “Ford Motor Company”: “If there is one secret of success, it is the ability to detect the position of the other and to see things from his point of view.” Sharon must identify what might stand in the way of an agreement and then overcome these obstacles. Sharon needs to ensure that she is transparent during the negotiation she must not only be a good listener during the negotiation process, but she must also say honestly and openly what is not possible. By acknowledging how difficult it is on Alice to having to make life changing decisions that need to be made and assuring Alice that Sharon is not taking this decision lightly will allow Sharon to not only let Alice know that Sharon is there for the best outcome for both the company and Alice but also understands how difficult this situation is on Alice.
Joe was interested in working for RR, but was very interested in a position on the business development team. He had to make a decision on whether to accept the offer with the hope of being able to move within the company. Additionally, although it was a good offer, Joe wanted to negotiate some of the terms.
To develop the appropriate tone in the earliest stage of negotiation, negotiator should not commence with a heavy issue and a rush action. In this study case, Caitlin opens their meeting by questioning whether George has read her summary or not. This issue will not lead our counterpart to their comfort level. The other mistake is her opening has positioned George as if he is a subordinate for Caitlin, even though she softens it by “I hope” phrase. In addition, as a CEO, George may has a limited time to read Caitlin’ summary. Therefore, he may not expect the other person will impede his tight schedule.
Negotiation is all about a strategy. The end result is usually to end a problem that someone is having, whether it is personally or