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Needs Assessment Essay

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Pepsi’s Needs Assessment Paper November 27, 2011 By: Krystal M. Jackson HR 592 Professor: Bill Carnes

Introduction Every organization at some point must design a training and development program to make sure that the managers and employees get the skills that it would take to perform their job. In order to design a training and development program, the organization must conduct a need assessment. “Need assessment is the process used to determine if training is necessary; it also is the first step in the Instructional System Design model (Raymond A. Noe).” In order a training need assessment to be conducted, the training manager need to know the organization goals and objective, must know the jobs and its related tasks …show more content…

Without the task analysis, the organization would not know what areas to train the employees in when it comes to their job performance. The third level of analysis is the individual analysis. “Individual analysis analyzes how well the individual employee is doing the job and determines which employees need training and what kind (http://www.ispi.org/pdf/suggestedReading/Miller_Osinski.pdf).” There are many sources an organization can use to conduct an individual analysis. The first sources are performance evaluation, which shows areas of weakness. The second source is employee’s performance, which includes absenteeism, productivity, lateness, product waste, quality in work, and customer complaint. The third source is interviews. HR can simply have a talk with the managers, supervisor, and employees to what it is they need to learn more about. There so many other sources that can be used to conduct an individual analysis. After the individual analysis, the individual that needs training will be able to get the additional help that they needed.
Pepsi’s Need Assessment “Pepsi believes that for

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