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Marks And Spencer Organisational Structure

Better Essays

Faculty of Business and Law

Date: 18/10/2017

Contents

• Front Page
• Contents
• Introduction
• Organisational Structure and Management
• Marketing
• Human Resource Management
• Operations
• Sustainability and Social Responsibility
• Impact on the Retailer by current changes in the retail sector
• Conclusion

Introduction
This report will demonstrate, apply and evaluate knowledge and understanding of key managerial disciplines of the chosen high street retailer, Marks and Spencer, in different real-world global contexts. According to the report by Deloitte, the retail industry is undergoing immense changes and faces a tough competitive …show more content…

The previous arrangement followed by Marks and Spencer demonstrates the concept of hierarchical structure, however in the last five years, due to a rise in their competitors within in the retail industry in the UK, their strategies have now become more focused on innovation and customer service’s quality. Therefore, their tall structure was redefined to adapt to these changes.
Therefore, Marks and Spencer now follow a flat organisational structure. This includes limited levels of management between administrative level and front-line employees. The structure is followed in organisation to encourage employees.

Marketing
The process of marketing involves the action of advertising and promoting a company, product or service. This includes everything the customer encounters in relation to the company, from advertisements to customer service experiences. Marketing is often broken down into four sections, known as ‘the four P’s of marketing’.
“ (1) Identification, selection and development of a product, (2) Determination of its price, (3) Selection of a distribution channel to reach the customer 's place, and (4) Development and implementation of a promotional strategy.”
According to Harvard Business school professor Theodore C. Levitt "Selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not

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