Chapter 2: Literature Review
2.1 Overview This chapter describes what is knowledge management in details as well as what is the factors of implementing knowledge management which are implementing best practices, network expansion, systematic information system infrastructure, good organizational culture, senior management leadership and commitment and trustworthiness of teamwork.
2.2 The main concept of study 2.2.1 Data, Information and Knowledge
To define data, information and knowledge is challenging. But, in general, data are raw facts, information is an organized set of data and knowledge is perceived as meaningful information (Ganesh D. Bhatt, 2001). Ilkka Tuomi (2000) stated that data have been seen as a simple fact that can be structured
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According to Davenport et al (1998), Knowledge Management is concerned with exploitation and development of knowledge asset of the organization with a view of the objective of the organization. Knowledge can be managed by explicit, documented knowledge, tacit and subjective knowledge. It also associated with knowledge creation as well as knowledge sharing. Thus, requires systems for creation and maintenance of knowledge repositories to cultivate and to aid knowledge sharing. Organizations that succeed in knowledge management are likely to view knowledge as an asset and to develop organization culture which support knowledge creation and knowledge sharing. Jennifer Rowley (1999) describes the implementation of knowledge management has the importance consequences for structure and culture of the organization, and the roles of managers as well as workers. We can say that knowledge management implementation is crucial as it will lead an organization to be at competitive advantages. There are two types of knowledge mainly explicit knowledge and tacit knowledge. Different people convey their knowledge differently. The philosopher Polanyi (1967) described tacit knowledge as knowing more than we can tell, or knowing how to do something without thinking about it, like ride a bicycle. Tacit knowledge is automatic, requires little or no time or thought and helps to determine how organizations make decision and influence the behavior of their member (Liebowitz and Beckman, 1998). Sternberg (1997) states that tacit knowledge is technical or cognitive as it made up of mental models, values, beliefs, perceptions, insights and assumptions. Technical tacit knowledge demonstrated when people master particular knowledge or skills whereas cognitive tacit knowledge include implicit mental models and perceptions that are ingrained they are taken for granted. Tacit knowledge basically is the “know-how” based on practice, experience and seldom expressed
The second aspect of the paper will discuss the successful knowledge management system implemented at the Indian IT giant, Infosys Limited. The paper will review how Infosys implemented their KMS along with presenting several early challenges the firm confronted, and the measures it took to combat these challenges.
Knowledge management assists in renewing, developing, transferring, and sharing knowledge. This is based on produce value, economic wealth, and organizational performance. (Becerra-Fernandez & Sabherwal, 2010) This process creates value from its intellectual and knowledge based assets. Knowledge management leverges knowledge within an organization to provide a competititive edge. The fuctions within knowledge management acheives the goals of an organization to acquire additional knowledge within its operations to
The term knowledge management has become common in businesses throughout the world. Despite its increased prevalence, there remains a large degree of confusion concerning the applied definition of what knowledge management is. Within the knowledge management community, attempts at defining this elusive term appear to be in constant flux. However, a basic description of what constitutes
Like many emerging business processes rooted in technology, knowledge management is defined somewhat differently by different organizations, and by different individuals within those organizations. Some organizations see knowledge management as
A successful knowledge management strategy happens only when a culture of knowledge sharing is inculcated in the organization. No system or technology, however efficient will help unless every prospective knowledge owner understands this fact.
In traditional perceptions of the role of knowledge in business organizations, tacit knowledge is often viewed as the real key to getting things done and creating new value. There are two forms of knowledge that can be found in any organization:
Many companies are beginning to feel that the knowledge of their employees is their most valuable asset. They may be right, but few firms have actually begun to actively manage their knowledge assets on a broad scale. Knowledge management has thus far been addressed at either a philosophical or a technological level, with little pragmatic discussion on how knowledge can be managed and used more effectively on a daily basis. At this early stage of knowledge management in business, the most appropriate form of dialogue is not detailed tactics, but rather high-level principles. When an organization decides what principles it agrees upon with respect to knowledge management, it can then create detailed approaches and plans
The term knowledge management has become common in businesses throughout the world. Despite its increased prevalence, there remains a large degree of confusion concerning the applied definition of what knowledge management is. Within the knowledge management community, attempts at defining this elusive term appear to be in constant flux. However, a basic description of what constitutes knowledge management, and the various
KM is defined as the set of organized and regimented actions that can be taken to attain the maximum value from the knowledge available to it by an organization. A proper combination of organizational, social and administration motivation along with exploitation of apposite technology is required by knowledge management. Gathering, classify, store and spread all knowledge which the organization needs to both develop and progress is the idea of KM. To leverage and reuse knowledge resources that previously supply in the organization. As a result people will create best practices rather than reinvent the wheel KM deals with two types of knowledge, tacit and explicit as reported by Huergo (2006) and Jennex (2005).
Although knowledge management is a very recent phenomena, the research on the topic and tools and techniques which are used to develop an effective system of knowledge management, dramatically increases in the past few years (Alavi & Leidner, 2001). The field of knowledge management can be broadly classified into three subfields, including techno-centric, organizational and ecological. Each
The concept of knowledge management (KM) has been used in different disciplines, mostly people use it in engineering and artificial intelligence area. Recently, more and more people realized that knowledge has become an important resource in business management. KM is about to deliver the right knowledge to the right people. At the same time, it can be retrieved and used its knowledge in any current applications or scenarios for people to analyze. Since KM has become more important in business strategic and tactical requirements, we conclude that knowledge management is the management of
Knowledge management, which is defined according to Rastogi (2000) as a systematic process with “activities of acquiring, creating, storing, sharing, diffusing, developing, and deploying knowledge by individuals and groups in pursuit of major organizational goals”(p. 40). Furthermore, knowledge management provides a suitable platform for an organization to expand its information infrastructures (Thang Le & Fillion, 2007). With technological advances and the rising tech savvy consumers more and more organizations are implementing knowledge management systems from business firms to health care. However, in order to have an effective knowledge management system is dependent on various tangible as well as intangible factors such as on the type of manager, an administrator, the working staff, and technologies involved (Stromquist & Samoff, 2000).
Data are raw facts of the block of information. To be reminded that all the data will not useful information. Useful information is fulfilled from processed data. Specially, data is to be explained in order to gain information.
Knowledge management is a large term and can mean a number of things. For the purpose of this paper, the definition of knowledge management that I will recognize is the creation, development, and sharing of knowledge and information within an organization. However the problem remains, as well as the topic of this paper, exactly how effective is knowledge management in an organization. Furthermore, the key question that I hope to answer in this paper is how the use and development of knowledge can be managed in an organization. Although there are countless pieces of literature on knowledge management itself, and there have been proposals that link knowledge management to a company’s performance, to this date there are very few papers that attempt to measure the effectiveness of knowledge management within an organization. Overall, my objective of this paper is to compare two separate companies and first, find out how to measure the value of knowledge management, and second, find out how beneficial it is to the organization.
Knowledge management is the ability of organizations to effectively utilize and maximize the expertise, knowledge and competencies of its employees considered assets