Process Management Case: Laboratorio de Analisis Argentina 1. What are the key success factors for LAA? The key success factors for LAA are as follows: * Management’s belief in achieving and maintaining high-quality service based on fast turnaround times and accurate testing * Management’s recognition that there are flaws in LAA’s current processes and their willingness to fix the problems by doing a thorough analysis of the internal operations * Locally owned and operated (as opposed to LAA’s major competitors) * LAA’s intimate knowledge of local markets (driven by their large network of clinics around the country) * High-level management has international experience that can be applied to the local …show more content…
The Separation bottleneck must be solved in order to reduce the inefficiency of the entire process. The Testing and Processing secondary bottlenecks should also be addressed to streamline LAA throughput. It is the low levels of available capacity in the beginning steps and the high levels of available capacity at the later steps that factor into the high standard deviation seen on chart exhibit 4. 3. How does demand variability impact capacity issues at LAA? What can the company do to control variability in demand? With the bottleneck occurring so early in the process, it is critical that the early steps become more efficient. Hiring more personnel for this step would help ease the back up here but more staff would also increase expenses at a time when the company is trying to reduce costs. An alternative fix would be schedule regular pick ups and deliveries to reduce the uncertainty and efficiency of the way drop offs are occurring. Additionally, if pickups were scheduled, costs could be reduced as LAA could rely on their six trucks to make 4 scheduled pick up/deliveries and could eliminate the need to outsource to a private company. Another thought to address this step is to completely outsource the pick ups, thereby eliminating the cost of truck fuel, maintenance and other expenses. The major problem with the current delivery system in place is that drop offs can occur at any time during a 16-hour work day.
Service quality is referred to a valuation of how good a delivered service meets the customer’s expectation. Upper management
c. Based on your analysis, do you believe peak period pricing, by reducing arrival rates during period of heavy demand, might represent and effective means of reducing the costs of over scheduling?
Outcome 4: Understand the purpose of quality standards and timescales for customer service to external customers
-To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work.
The museum of “Asistencia San Antonio de Pala” was very interesting due to the rich history and historical artifacts it contains. What I learned was not so much about the museum itself but about an individual named Ambrosio Ortega. Although unnoticed by the public, he was a great and elevating man, known to the southern California Indians. Ortega was a tribal man from the Ka-wee-as tribe. Ortega experiences the sad tragedy of his country being taken away from them by a white man under the protection of the flag; by due process of “law’. But it was clearly robbery just the same-bare faced, shameless, cold-blooded robbery under the law of the “manifest destiny”. Ortega was just one of the thousands of southern Indians to be taken away from their
A more terrible scene in history has never presented itself to me, your presidente, than those of the last days I have witnessed in the village of Aguacaliente. Tormented by nameless fears and paranoia, the delirium of tyranny seized him and took him over, drove him to the verge of madness, and he himself taken up by the rumor and gossip found the urge to make pilgrimage to Aguacaliente, even, perhaps, to pay homage to the norteamericano said to having taken refuge in a tree and providing cure for any number of ailments. After he had made attempt at any number of remedies, all proving fruitless for those ailments that had overtaken him and bent him cripple. Feddermann had reigned thirty-seven years, but now his rule was numbered, the hour having
“How much to increase capacity depends on (1) the volume and certainty of anticipated demand; (2) strategic objectives in terms of growth, customer service, and competition; and (3) the costs of expansion and operation” (Russell & Taylor, 2011, p. 259).
The capital of Argentina is Buenos Aires. Buenos Aires is located on the east coast of Argentina, just below the border of Uruguay. Buenos Aires is a port city, making it Ideal for business. Buenos Aires was most likely chosen as the capital due to that fact. Buenos Aires is a major city, and a beautiful one too. However, this does not make it the number one city. In fact, the number one city in Argentina is Iguazu Falls. It is famous for the beautiful waterfall that it is named after. Iguazu falls is taller than Niagara falls, and can be reached from a small town via a nature walk. The third city in Argentina is Mendoza followed closely by Tierra del Fuego. Mendoza has vineyard tours, skiing down the andes, whitewater rafting and
Just over a decade after Christopher Columbus encountered the Americas, other Spanish explorers began probing the Río de la Plata estuary of Argentina. Most early explorations of the area were motivated by rumors of vast quantities of silver. But the mineral riches that the Spanish found in the Inca empire of Peru never panned out in this misnamed land that would be known as Argentina. The first actual attempt at establishing a permanent settlement on the estuary in Argentina was made by Spanish aristocrat Pedro de Mendoza in 1536. He landed at present-day Buenos Aires, Argentina. After the colonists tried stealing food from the indigenous Querandí, the natives turned on them violently. Within four years Mendoza fled back to Spain without any
In 1816 the United Provinces of Rio Plata declared their independence from Spain. After Bolivia, Paraguay and Uruguay went their separate ways the area that remained became Argentina (Spain, n.d.).
Argentina is the most southern country in South America. It is the 8th largest country in the world and is also the 2nd largest country in South America. The northern boarders of Argentina are Bolivia and Paraguay, the west and south are bordered by Chile, and the east is bordered by Bolivia and Paraguay (Basic). Argentina also has many famous rivers, waterfalls, and mountains as well as many scenic areas that people come from all around the world to visit.
The aphorism that I chose was one that my mother repeats to me everyday before I head off to school. As I walk out the door, she says, “Para ser feliz, hay que aprender a ignorar a las personas que te quieren hacer daño”, she hugs me and kisses me on the forehead. The translation of this aphorism in English is “To be happy, you have to learn to ignore people that are willing to hurt you”. My mother, Blanca Ramirez, says these words are from the bible, but put it in her own words. She never learned these words from anyone, she started to go by these exact words when she came to the United States. She knew that her second chance at life would not be easy, so she started reading the bible and had a better look at life. She repeats these words daily so that I do not forget them and learn to live by it.
To ensure that SWA is managing capacity, revenue, and customer satisfaction, the long-term focus should be on forecast accuracy and to incorporate capacity planning that provides capacity cushions that are a strategic fit for the overall process and supply chain. SWA must determine what effective capacity can be economically sustained under normal conditions; focus on sizing capacity cushions to ensure that reserve capacity is sufficient to the utilization of production capacity; utilize timing and sizing expansion to know when expansion is appropriate and whether to be attempted in large or small capacity jumps. Finally, capacity strategy should link capacity and other decisions together so that the overall process strategies and operations of SWA are balanced and work cohesively by looking at how capacity cushions being utilized strategically fit with:
1. What demand issues does Jowler have to worry about? How important is each issue to Atlantic
Leading the industry by providing personal, honest and effective service that results in an advantageous business relationship with our customers, partners and suppliers;