Introduction to Online Hotel Reservation System

The hospitality industry in the United States is one of the fastest growing branches of the market economy. The high growth rates of the hotel industry are caused not only by the growth of internal and external economic ties between countries, but also by the growth of foreign tourism. The modern hotel business in the US is a powerful industry, in the full sense of the word. The entire American hotel industry, in the first place, is designed for the domestic tourism market. For example, in Chicago for a year there are 33 million tourists, and only 2 million of them are foreigners.

Potential for web-based marketing: Organizing reservation up to date and staying in track of customers’ feedback handling the detailed information about the customers. Having a space available for last-minute customers and updating the system for future business

Listed in the table below are three companies that offer reservations system software and services. Each company was compared to market they tailed their software and services, whether they offered a trial version, pricing structure, number of users available to access the system, the platform their solution can support, available features and training offered by each company.

In the process of investigations we have identified the following critical data recording requirements necessary to perform the desired outcomes. The information required to be recorded includes location, attraction, accommodation, room and facility information in addition we have identified more growth potential for the system by adding a country entity. To provide additional and more powerful search functionality we have also included a number of other categories such as attraction type and hotel chain by doing this we are can enable staff to filter information according destinations which have for example wind surfing available and with a preferred hotel chain such as Travel Lodge.

The scope of this document is limited to the John and Jane’s B&B Reservation System. The John and Jane’s B&B Reservation System is a new, self-contained product. It is not built upon any existing product. The system is designed to manage the reservations and to monitor the expenses and profits of the B&B. The expenses and profit system must be able to allow inputs for expenses and profits as well as show weekly and monthly reports of the profits and expenses of the B&B. The reservation system will show current vacancies as well as guaranteed and non-guaranteed reservations for specific dates. Guaranteed reservations must have 1 day’s payment while non-guaranteed reservations will be held until the agreed upon time. If not guaranteed by that date, the reservation will be dropped. If there is a vacancy for a specified date then the system will allow for the input of the customer’s name, address, phone number, reservation dates, the agreed upon price, credit card number, and room number(s).

D. The online reservation system adds value to the new operations by its easy to use functions and convenience for customers.

The Hotel Industry is characterized by large capital outlays, and elevated proportion of fixed expenses. The competition mainly entails costs and differentiation of products and services. Income from any hotel project can be upheld through room sales, food and beverage, exhibitions and conventions, entertainments, shopping complex, car parking service, and Neon-Signage.

According to Hong and Zhang (2009), the online reservation technology serves as an intermediary between businesses and customers where it synchronizes customers’ requests and business responses in real time through the Internet. Figure 2 shows the mechanism of online reservation system. Consumers made reservation online through the provided system and then the company will receive their reservation through their device. This benefits both business owners and customers. On the business owner’s side, it enables them to manage easier their customers, less employees needed, and have loads of information of their customers, such as their contact information, favorite dishes, and time of the parties. On the other hand, customers can have guaranteed

The role of System Operation are plays as a very important function in a hotel in order to run the operation system of the hotel for planning, coordinating and controlling the resources and then it will be more easy to manage. In every hotel, they have their own specific operation system. So that for this assignment, I would like to choose The Majestic Hotel Kuala Lumpur housekeeping department. The function of Housekeeping department is that to keep the venue cleaning and sanity. So that the system operation’s impact on the housekeeping department cannot be underrate in order to scheduling and planning which rooms must be cleaned, assign the tasks and check the work. (Robert C, 2012, pg1)

The guest who stayed at the hotel will feel at their own home. For example the guest are able to control the room system. This system will attract the guest to stayed at the hotels next time because of the empowerment given

Nowadays the Internet has a huge impact on people’s lifestyle and it changes practically everything. TripAdvisor shows itself as one of the leading websites in hotel and restaurant spheres. For example, the hotels whose ranks are higher have more direct bookings; higher average daily rate and revenue in compare with the hotels whose ranks for 30-40 position lower.

Hotels and its systems are able to read into their guests throughout the customer lifecycle experience (reservation, stay, repeat stay, etc.), mobilizing pre-stay to post-stay

At the same time career opportunities are offered to people interested in the industry (Chon and Yu, 2012; Tesone, 2009; Clarke and Chen, 2007). Hotels are considered a basic element of the industry and thought to be a physical need for a guest to feel safe and comfortable when sleeping away from their home environment (Littlejohn, 2003). An interesting fact that Taylor and Bush (1974) stated in their book, was the origin of the term hotel. It originated from France and was often used back in the 18th century to refer to businesses in the hospitality industry that made a profit from their guests. The term was passed on from the country to London with the opening of the Nero’s Hotel (Bush and Taylor,

A definition of quality, especially for what services is concerned, is extremely challenging to find. In a world like that of luxury hotels, quality can mean a lot of different things depending on how each customers values it and what the customer is expecting. Five-star hotels rely, for its nature, on satisfying needs of highly demanding customers, thus focusing on quality seems essential.

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf