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Informed Decision Making

Decent Essays

Data is very important and critical to any organisation, so is in the telecommunication industries. Information that can be easily used must be available so that the decisions makers within an industry can make informed decisions based on visible facts projected by the data available. If this is not the case, decision-making processes can become extremely challenging and, in some cases, impossible. The flow of information within an organization is critical to the success of that organization (Davenport & Prusak, 1998). Organizations struggle in collecting data, retrieving information and making decisions based on the extracted information. A decision making process consists of making judgments based on the qualitative data. There are several different types of systems like Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP), which are being used by organizations to make decision processes. These systems have progressed tremendously in the last few years by making large amounts of information accessible using data marts and data warehouses (Wixom & Watson, 2001). The above mentioned systems and many more that are not mentioned above allow managers to analyse data depending on the business requirements, to make better informed decisions. These systems have made the decision-making processes easy to a certain point, when used properly. If this system are not used effectively, they can prevent optimization of the decision making process. Humans are the once who make decisions in any organisation/industry and not …show more content…

This study also made a comparative analysis of the use of different functionalities offered by a dashboard in three functional areas of the organization. Different departments in an organization use dashboards differently to serve their unique

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