Table of Contents;
Page
Cover Page 1
Table of Contents 2
Introduction 3
Motivation 3
Planning and Decision Making 4
Restructured Organization 5
Conclusion 7
References 8
Introduction
“Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.” (Starbucks, 2013). That is the mission statement of Starbucks. Whenever you think about who has the most premier cup of coffee or the most mouthwatering Frappuccino, you can’t help but visualize the green twin-tailed mermaid coffee icon. With more than 21,000 locations in 66 countries and revenue upwards of US $16.44 billion (Fortune 500, 2015), something or more importantly someone is the major key to this success. And that someone would be Howard Schultz the Chairman and Chief Executive Officer of Starbucks. Schultz sees the road to his company’s success just as steps to brew the perfect cup of coffee. This essay is about how Howard Schultz is a proven effective business leader. Shown directly with his motivation techniques, strategic decision making and planning and organizational restructuring.
Motivation
According to one source during the 1970s, “Starbucks was a local, small-scale coffee bean roasting and sales operation in Seattle 's Pike Place fish market in Washington state. In the 90’s it had more than 700 outlets in North America, sales of $630 million and an ambition to reach 2,000 coffee shops worldwide by the
Starbucks Coffee originated in 1971 as a coffee and tea café opening in a small neighborhood of Seattle, Washington (Starbucks Corporation, 2010). Starbucks continued its service for Seattle residents for a decade when the new director of retail operations and marketing, Howard Shultz, decided to make some beneficial changes to the company. After two years of employment Howard Shultz decided to expand Starbucks outside of the Seattle area. In 1987 Starbucks was entering in the coffee market and the few numbers of Starbucks were now becoming a corporation (Starbucks Corporation, 2010). Fast forwarding to current times, Starbucks is
Starbucks is an American coffee company and coffeehouse chain which founded in Seattle and Washington from 1971, Starbucks already operated more than 20000 locations worldwide. (Starbucks Coffee Company, 2016) As one of the bestselling coffeehouse chain, Starbucks need to find a long term corporation supplier to provide coffee beans. Costa Rican coffee beans are considered among the best in the world. (Kummer, 2003)
Starbucks was originally a small waterfront coffee shop located in Seattle that opened in 1971 (starbucks.com- Our Heritage). It is extremely convenient and now has over 24,000 stores in the 70 countries it is located in, which is one of the reasons that it is so well known today (starbucks.com- Starbucks Coffee International). There is a large variety of coffees you could get, however, they do not focus solely on coffee. They also sell teas, smoothies, pastries, and more. Their mission is to “inspire and nurture the human spirit- one person, one cup and one neighborhood at a time,” (starbucks.com- Our Heritage). It is a place that people can work on computers, study, or hang out at, so it is constantly in business.
Dear Diary, this is Howard Schultz writing to you today. I am sitting here reminiscing about my early years at Starbucks. I remember working at Hammarplast, when my curiosity got the better of me, and I wondered why this small coffee shop was ordering so many plastic cone filters. It is worth noting, that I had no ulterior motives when visiting Starbucks in 1981. Subsequently, I was impressed with their operation, and expressed my desire to work with the company. Consequently, it took me over a year to convince them, but eventually, I was awarded the marketing director position. Then, shortly after, during a trip to Milan I discovered the romance of coffee. Interestingly, I knew that there was a way to incorporate what I learned in Milan into the Starbucks brand, I just had to convince the owners. I remember the guys rejecting some of my ideas, thinking that my style was unsuited for the laid back atmosphere. Unfortunately, I was unable to convey my vision effectively, it was never the right time or the right path for those guys. Shortly afterwards, I left to pursue my dreams, of an espresso empire. Surprisingly, a few years later, I found out Starbucks was available to purchase. Somehow, I was able to raise the capital needed to purchase Starbucks, and this is when my dream began to blossom. Thus, I always felt that, I was the only one that was able to envision what the company could be. First, I started with the employees. Moreover, I wanted the employees to feel as if
The extraordinary success Starbucks experienced during the early 1990s resulted from Howard Schultz’s passion and vision to create a coffee culture in the United States similar to the coffee culture he experienced while traveling to Italy. Schultz’s vision of the Starbucks brand evolved around providing a quality product while delivering exceptional customer service in an inviting atmosphere. Starbucks’ success can be attributable to the following factors:
Most Americans know Starbucks, the ever-present retail chain that steadily turned coffee drinking into a prominent activity. Nevertheless few know Howard Schultz, the humble CEO and genius behind Starbucks’. Schultz is credited with envisioning Italy’s “coffeehouse culture” in the United States and packaging it for mass consumption. This eccentric marketer converted a four-chain store operation in the foremost retailer of gourmet coffee in North America.
Most know Starbucks, the ubiquitous retail chain that, in the 1990’s, turned coffee drinking into a national pastime. However few know Howard Schultz, the humble chairman, CEO and mastermind behind Starbucks’. Schultz is credited with bringing Italy’s “coffeehouse culture” to the United States and packaging it for mass consumption. This maverick marketer transformed a little-known four-chain store in the leading retailer of specialty coffee in North America.
Howard Behar’s is a passionate, caring, energetic, and compassionate leader. His unique passion afforded him opportunities, not common for individuals with his education level at the youthful age of twenty-seven. Upon the advice of a peer, Howard altered his infectious leadership style, conforming to the drudgery of corporate life. Overtime, he identified his discontent and altered level of happiness, a meaningful conversation shone a light on this realization. Forthwith, Howard was inspired to identify his authentic self, what his own goals were, defining his values, and willing to pay the price of living his values. Howard’s leadership is effective as it is based on his beliefs and values, he understands the value of the human factor, as opposed to being focused only on the fiscal aspect of business. Howard was instrumental in crafting the mission statement for Starbucks, “Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time." (Behar, 2007). Consequently, this mission statement became Howards personal mission statement, driving his leadership, passion, and success.
“Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.” (Starbucks, 2013). That is the mission statement of Starbucks. Whenever you think about who has the most premier cup of coffee or the most mouthwatering Frappuccino, you can’t help but visualize the green twin-tailed mermaid coffee icon. With more than 21,000 locations in 66 countries and revenue upwards of US $16.44 billion (Fortune 500, 2015), something or more importantly someone is
Sandra had already collected some basic company information about Starbucks. The Starbucks Company, Inc. sold coffees, teas, and other drinks; foods items; accessories and equipment through retail outlets. It also sold coffee beans, teas, and cold drinks wholesale. The company began in 1971 in the Pikes Place area of Seattle, WA. It had expanded its number of retail stores to over 15,000 located in both the US and internationally by 2005. In 2005 Starbucks management announced its intention to double the number of retail stores and increase the number of customers to all stores.
Starbucks is a multibillion-dollar empire with an unwavering monopoly on the coffee industry and its powerful presence is not going anywhere anytime soon (Forbes, 2015, p.1). In 1971, the first Starbucks opened it’s door in Seattle’s Pike Place Market with one mission in mind: “Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better (Starbucks Corporation, 2015, p.1). Since it’s creation, Starbucks has always implemented the Servant Leadership Model (Starbucks Corporation, 2015, p.1). With a maintained focus on their mission and values, Starbucks’ corporate leaders have earned a vast degree of success in using this model while also encouraging their employees do so as well (Starbucks Corporation, 2015, p.1).
Millions of people all around the world wake up and drink a cup of coffee every morning before they go to work. One of the most popular places for coffee drinkers to attend is Starbucks. The company started in Seattle’s historic Pike Place Market, which was opened in
On account of the accomplishment of Starbucks, its hierarchical society has been driven and engaged by the originator and CEO, Howard Schultz. Howard needed to grow the organization and when he went to Italy before the redesign of the first Starbucks he needed to reflect the ideas of the cafés in Italy. The key viewpoint to acknowledge here is that hierarchical society influences execution. Howard Schultz turned into the CEO of Starbucks in 1987. As a business person, he was powerful in persuading financial specialists
Founded in the streets of Seattle, Washington during the 1970’s. Howard Schultz certainly never anticipated creating a brand that has become the largest coffeehouse company in the world. Starbucks has dominated the world with its aromatic and fine quality coffee beans. It is not just a mere coffee house, it is a brand, a lifestyle, a culture and most evidently, it is an iconic figure, an identity. (Koehn 2002)
Starbucks, as we see today was not there from the very beginning. Starbucks has the very humble start when three coffee fanatics, Gerald Baldwin, Gordon bowker , and Ziev siegl, - opened a small coffee shop in Seattle 's pike place market. Starbucks Corporation is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with 20,366 stores in 61 countries, including 13,123 in the United States, 1,299 in Canada, 977 in Japan, 793 in the United Kingdom, 732 in China, 473 in South Korea, 363 in Mexico, 282 in Taiwan, 204 in the Philippines, and 164 in Thailand. Starbucks locations serve hot and cold beverages, whole-bean coffee, micro ground instant coffee, full-leaf teas, pastries, and snacks. Most stores also sell packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. Starbucks Evenings locations also offer a variety of beers, wines, and small bites after 4pm. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company 's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. From Starbucks ' founding in 1971 in Seattle as a local coffee bean roaster and retailer, the company has expanded rapidly. In the 1990s, Starbucks was opening a new store every workday, a pace that continued into the 2000s. The first