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HIPAA Violation

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As of September 29, 2017, it has come to my attention that there have been a few issues within the clinic. The following has been resolved and prioritized in order. The front desk assistant has been texting while checking in patients and was not answering the phones. I took the assistant out to the side for a moment and asked if there was an emergency. The assistant said no, and I kindly reminded her that having cellphones out while working is a HIPAA violation. The assistant told me she has a hard time juggling both patients and phones. I coached her to take care of the patients first and if the phone rings, to answer it and ask if they could hold for a minute. I will be checking in with the assistant more often to see her progress. Two

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