Diversity Case Scenarios

Diversity is defined as the state or fact of being different or unalike. If that’s the case my interviewee and I could not be any more diverse, we differ in more than three dimensions. He is a 21 year old gay Caucasian male and I am 20 year old straight female Hispanic; his social class is upper-middle class and I am lower middle class. My interviewee’s race is a mixture of Ireland, Scotland, and Dutch, but he was raised in the DFW area going to a Baptist church. I on the other hand, am Mexican and grew up attending a Catholic church. We are alike in the sense that although we were raised going to a specific type of church, we have now steered to still believe in God but not with everything the religion/church itself says.

2) Did Ms. Martin get along well with his/her peers? With supervisors? With his/her residents?

Explained by McNamara, incivility is lateral and usually directed from someone in a position of power toward a coworker who has less power. Examples of lateral incivility can occur among nurse manager to nurse, nurse to student, faculty to student, or physician to nurse (McNamara, p. 1). Incivility can also take the form of bullying in either an overt manner such as name calling, gossip, and public humiliation to covert such as unfair patient assignments, refusal to help, and refusal to work with certain people.

I would love to take part in this wonderful program and would consider myself special if my application was accepted. I am very aware that this program will grant me not only knowledge but a unique life experience that will shape my future, rise me up and carry me to the next level. It is indeed a chance to be surround with other leaders and professionals because I will get the opportunity to network with them, and to draw on their experiences. Another privilege that comes with this program is the fact that I will be exposed to people from different cultures. I am a person who loves every aspect about diversity and I believe it is something beautiful and powerful. For example I can find people with common interests and then we can build realistic

(1) Provide a brief summary of chapter 3 and 4. Which part of these two chapters interested you the most. What area was unclear/difficult to grasp?

Overall, it was a pleasure to take the time to get to know more about Target and the way that they choose to approach diversity and inclusion. We believe that at the end of the day, Target has adopted one of the best views on diversity and it definitely shows through all of their work from the team members that they hire all the way to the advertisements they make to promote their

One of the eight strategic focuses I chose was “Enhance our diverse, high performance culture and workforce” (Cascio, 2009), and one of the ten diversity implications that I feel relates to that focus is “Build a workforce that understands the racial/ethnic, gender, sexual orientation and generational diversity of the marketplace” (Cascio, 2009). Aetna’s strategic focus is to create awareness among its employees, from new employees all the way to their executive employees, so that they will have an understanding of diversity and its implications of running a strategic workforce.

The Merriam-Webster Dictionary defines Diversity as “the condition of having or being composed of different elements: especially the inclusion of different types of people in a group or organization (1). It is evident that diversity impacts every country worldwide, as there is not one country in the world that is not diverse. Although there will be the minorities and majorities of a country, whether a government likes it or not, each country is diverse in its own unique way. With this, we are able to analyze the problems of the past, deal with the current problems we face, and ultimately, we will be able to predict the issues diversity will cause in the near future. While reading, analyzing, and interpreting the article: Managing Diversity

This article is about rudeness and incivility in the workplace. It points out how affected retention is by these two factors and it also discusses how it can hurt a company’s brand. The article also provides reasons for the cause of incivility such as the increase of the use of technology and differences between generations. Gurchiek also uses the movie “A League of Their Own” to compare and contrast the information. Alongside acknowledging rudeness and incivility, the article also gives tips organizations can use to combat these problems.

to rudeness, lack of regard for one another, and the violation of workplace norms for mutual

The office was around a 50/50 mix of male and female staff. The call centre was a high-pressure job and quite a stressful atmosphere. Tempers would often boil however there never seemed to be any lasting conflict until on an occasion after a works dinner party.

Study one (Leiter, 2011) was found in the Journal of Applied Psychology and the aim was to develop an intervention to promote civility among employees using Civility, Respect, and Engagement in the Workplace (CREW) principles. The goal of CREW is to improve the work climate through more civil and respectful interaction among staff. This intervention used action research as the underlying framework. Employees worked with a facilitator for 6 months following the CREW principles: a) building civility through required direct conversations on an issue, b) driving the process through exercise that help participants explore new ways of interacting, c) moving participants out of established patterns of social behaviour through leadership from facilitator, d) receiving explicit support for the process from management, e) encouraging employee ownership of process. Weekly meetings were held and structured exercises were completed. The findings of this study suggested an increased civility among workers, greater improvement in burnout and turnover intentions, greater job satisfaction, improved trust in management and reduced absenteeism.

What does a person think of when they heard the word civility? For some, it might mean being respectful to you fellow man. The word can also mean to be friendly or not hostile to someone else. Being friendly to others is something that is taught to us at a young age. This then brings up the question, if we are taught to treat others with respect at a young age, what changes when we become adults? In the workplace it seems that people are often treated horribly or differently. Does the competitive nature of the workplace cause this hostility and uncivility? Could it also be that people just don’t care enough to treat others with respect? These questions plus others are difficult to answer and can sometimes start a whole new line of questions about the workplace. Bosses can sometimes treat their employees with disrespect because they feel the employees are beneath them and can say or do anything to them. Employees can treat each other horribly because of issues or maybe trying to get a certain promotion. The might treat another person because of their race, gender, or sexual orientation. The world is filled with horrible people and this type of uncivility can have a sever effect on not only people but the organization as well. The article by Pearson and Porath takes a look at uncivility in the workplace and how it can damage an organization. By examining the article we can see why unicity is uncalled for and why the issue must be dealt with sooner rather than later.

Understanding of diversity and the differences in clients is the only way to truly help your clients. It is always critical that you understand where they are coming from as far as their culture belief system. People from different cultural and ethnic backgrounds will have different reactions than people from others. As a social worker we need to understand those differences in order to best help our clients.

C. Note that you are seeking more than simple facts. You are seeking relevant fact and linkages that point you toward a resolution of the case. Organize and marshal facts in the case to help understand each area and to draw some meaningful observations and conclusions about the overall situation. These can then provide the basis for addressing the problem defined earlier.