Communication Skills Nvq2

A team leader faces many challenges such as co-ordinating a team to achieve a set goal or objective. Every team is created for a purpose, and each one must succeed in meeting objectives. Learning how to get the best out of a team is really the key to making things work. Other factors and challenges that may affect a team leader include budgets, schedules, project timelines, and complaints or bad relationships with underlings. Balancing a series of tasks and roles is really what being a leader is all about, so the most successful leaders will have a dynamic blend of diplomatic skills. Leaders know how to motivate "the troops", and they also know how to quiet down and relate one-to-one when that sort of approach is needed. The best way to become a

The opportunities that I would provide for workers to express their feelings and emotions are: First of all being aware if one of your workers is upset or not their usual self. Ask whether workers would like to discuss their concerns with me and what I can do to help. They may prefer to send an email, where they have more time to look at what they really want to say. Ask what they would prefer and what they are more comfortable with.

Ability to communicate with patients confidently – By constantly being around and talking to residents, patients and nurses in the retirement homes I have been able to develop great communication skills. This skill would be extremely helpful during medical training when working with real patients.

Managers need to ensure that targets are met and improvements if necessary are made. They need to plan ahead to ensure that their targets are achievable and control the workload to ensure all activities are carried out effectively.

When using verbal communication in a business setting you should carefully plan. Be sure to know what purpose you have – whether you are informing people, providing a guide on something, persuading people of something, giving instructions, etc. With this in mind, be sure to be well informed on the topic in question as verbal communication opens up to questioning from others and you should be able to provide any relevant information. Also be sure to consider how what you are saying may affect those you are saying it to and consider this in your presentation of information. Then you need to deliver your content – be sure to make any greetings required and ensure people are settled and comfortable leading to open communication from all. Be sure

I really appreciate your concern of the safety for the employees that you are responsible for. A lot of times individuals are so task focused and they are concerned with wanting to get things done, that they will sometimes jeopardize safety. Many employees that have repetitious assignments that they complete everyday, are so comfortable with the process that, they have to be reminded of the dangers associated with the job. I can also tell that you have passion for managing people, by you responding that you listen and take the advice to heart. Trust me it is very important when you take the time to consult with the person who is the lowest on the organizational chart. Sometimes just listening to a person, increases their sense of value and

This commentary will provide a reflection of the author’s key skill competencies, particularly focusing on communication, teamwork, problem-solving, interpersonal skill. A summary of these keys skills will outline the author’s key strengths and areas for future improvement relative to either current weaknesses and or challenges.

Management is more concerned with ‘getting the work done through others’ but also involves dealing direct with people to achieve objectives and goals of that organisation (David Rees, 1996). However, Leadership on the other hand is a process that involves interactions between the team leader and a group of staff. Moreover, the leader is responsible to influence and inspire the member of staff to fulfil workplace goals (Yukl, 1998). Nevertheless, effective leadership requires clear direction, vision, alignment that sense that people are getting behind the course of that vision, getting the job done and being able to complete the work. Additionally, if the direction inspired by the leader fails or goes wrong then the outcome would result in bad consequences. In this situation, the team leader has to be flexible when circumstances change and keep projects and goals on track by changing the approach they take. Northouse (2007) argued leadership is a process whereby an individual influences a group of individuals to achieve a common goal. In the care home, a team leader helps team members understand priorities and the reasons for decisions, proactively providing them with useful information. Moreover, not all workers know the need of effective leadership but with improved skills and workplace boundaries. Moreover, the organisation

Interacting with your customers is a great way to gain that trust and build that loyalty with your customers. Talking to your customers and getting to know them shows that you are interested in them and really wants to get to know the type of person they are. Also communicating with your customers will help you find out more about what they like so the sales will go pretty easy because you already know what your customers like.

These must be appropriate for the nature of the organization. Delegate with clarity. You can help team members avoid boredom and burnout by providing them with new responsibilities and opportunities to grow their skills. When delegating a task or project to an employee, be certain that they understand not only what they are expected to accomplish. You also have to commit resources to staff development. It is important to train staff so that they understand the main rules of the organization and can get the professional level required for their part in team. Offer feedback on a regular basis. Both casually and through a formal evaluation process, staff members should always know where they stand. Lead with consistency. The organisations must make every effort to be consistent in being decision-making. Being a consistent leader means applying office policies equally .Doing so will lead to team disputes and failure to meet targets due to lack of motivation. You must plan ahead, to avoid conflict. Even with clearly defined shared goals and carefully crafted ground rules, the plans of organizations will occasionally veer off course. When handled in a safe and respectful manner and conflict can be resolved and all team members and the business can move forward. Increase emotional intelligence at all levels in practices. This helps achieve strong group identity, effective and efficient individuals functioning as a team,

Leadership breaks down into three categories. Picture of the future, strategy, and intent. With the picture of the future, a good leader will get everyone on the same page about it with specific details. Strategy will be the plan of the organization. It comes with four key questions. What are we going to be in the future as an organization? What are we going to deploy our resources into or against in order to get there? How are we actually going to do this? When and how are we going to exit and get out with some style and finesse? Answering these questions can make a huge difference. Lastly, your intensions. Everyone needs to know your intentions are about your strategy. Make sure everyone understands what is going on and why. Otherwise, miscommunication falls into place and things can go wrong.

They are required to maintain a proper work environment and promote optimal performance from the employees. Plus the individual should be driven and should always strive to ensure the company grows continuously. Key employee retention and quality work culture are also what individuals applying for the manager post need to carry out.

A successful manager usually means a successful store or business. A strong, successful manager must be equipped with the ability of having strong communication skills, high level of energy, flexibility, leadership and time management skills, and the most important factor in being a successful manager is the desire and the passion of being a manager. Being a manager comes with many responsibilities for there are several roles that managers play. Management expert, Henry Mintzberg identified the duties a manager and placed them in three categories in his book, “Mintzberg on Management: Inside our Strange World of Organizations," as informational, interpersonal, and decisional, but the basics of management skills that all managers must know is the four basic principles; planning, organizing, directing and monitoring.

Managers are expected to do a multitude of things. A manager has to be a visionary and adaptive to meet the current demands of what is required of them at all level

Managers need to plan what works is to be done, organize people and materials to do it, lead and direct the workers, and impose some controls to ensure everything was done according to plan.