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Bsbwor501 Final Exam Paper

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B. Has your firm, or any officer of your firm, been involved in any transaction in which the firm defaulted on a contract?
Response: No
C. Has your firm, or any office of your firm, been involved in a contract that was cancelled by the customer?
Response: No
D. How long has your firm been in business, providing bill printing and mailing services?
Response: For over 30 years
E. Describe what type of jobs that you typically run. Include job sizes, frequency, etc. For those jobs, what is the typical “turn-around” time from of data to receipt of the document by the postal person?
Response: Job sizes range from 500 pieces to 150,000 pieces. Frequency is daily, weekly, monthly, quarterly, etc. Delivery time to postal patron is one (1) to five …show more content…

Helens, OR 97051

6.2 Capability, Process and Skill

A. Describe the resources, (equipment, staff (number of staff and their qualifications and facilities) that you have to fulfill this contract. a. Data Processing: Our Data Processing and programming team is over 5 strong.
b. Printing: Our printing department is over 10 strong. Print facilities are located in Oregon and Michigan. Equipment includes cut sheet and roll fed.
c. Postal: Our longstanding relationship with the USPS ensures we are up-to-date on the latest rules and regulations.

B. Describe how you currently retrieve client data and process/convert information for printing.

Response: Data Processing + File Transfer Workflow: mCritical will receive billing data from the District electronically through a secure transmission which will be quickly processed for fast delivery to your residents. Printed output will match the sample provided and include soy based inks. The printed pieces will be folded and inserted into an outgoing #10 envelope along with a #9 return. An option to include a perforated stub for return with payment is available and mCritical can receive the initial data in any format the District chooses, such as a comma delimited text file …show more content…

printed sheet or inserted envelope) for compliance with the job specifications. To accomplish this, our Quality Assurance team randomly selects pieces within each department in order to compare the produced piece against predetermined quality measures and job specifications. The random pulls are recorded in our Quality Database which enables us to report on various quality measures and trends.
Process Quality is the second approach we use with a concentration on validating that the policies and procedures implemented to maximize quality and customer service are being followed. We also use Process Quality to make sure the implemented procedures are the most appropriate to achieve the goals. This approach is better known as “continuous improvement” and was made famous by Edward Deming. Deming taught that by adopting appropriate principles of management, organizations can increase quality.
We have implemented these additional services for the benefit of our customers at no additional cost to them! Quality Control and Process Quality are measured across all services and systems companywide. These include but are not limited to data integrity, variable data printing, envelope integrity, 100% uninterrupted work flow, on-time delivery, confidentiality, customer service response time, accurate billing,

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