1. Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point. 1.2 Explain how effective communication affects all aspects of own work Communication is essential to all parts of work and is …show more content…
3.2 Demonstrate how to reduce barriers to communicate in different ways Workers need to start with finding out why communication is not working before trying to improve communication skills. Workers should practice a new communication skill with a colleague or someone they trust before applying it in the work setting so they get more confident. 3.3 Demonstrate ways to check that communication has been understood Active listening is the main key for understanding any kind of communication. Active listening means more than just hearing words. It means understanding what someone else is saying by making eye contact, body language and verbal responses. Every worker should send their message using the right method preferred by the person they are communicating with and give feedback immediately whenever possible. 3.4 Identify sources of information and support or services to enable more effective communication Line manager should be able to contact these services whenever they need them: Translation services: This service can help with changing the written text from one language to another. Interpreting services: This service can help with converting spoken language to another language. Speech and language services: This service can support people who have had a stroke and have problems with their speech. 4. Be able to apply
Speech and language specialists- This service supports people that have had a stroke or with people who have a speech impairment
Did you know that there is an effective way to communicate in any business? There are several ways to communicate with others. Mainly we speak to them face-to-face or over the phone either way you need to know the proper way to do so. You have customer service workers who are trained to be effective to customers if the service issues arise. “In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online channels.” (Effective comm)
The different reasons people communicate are so that they can discuss and get a point across, to explain a situation or thought, to impart knowledge, discuss issues concerns and build relationships professional and personal.
Translation and interpreting services - A translator is a person who translates from one language into another. They facilitate written communication which is helpful if a parent wants to show something that is written in their language. An interpreter a person who interprets, especially one who translates speech orally or into sign language.
Communication is a key element in every aspect of our lives and is a way of sharing information from one party to another. It is important that people communicate to help build relationships between parents, practitioners, health care professionals and any other person who may have contact with a particular child. By keeping open channels of communication we are able maintain relationships between all parties. Communication is a way of expressing our feelings, building trust
not understanding or being aware of an individual’s wishes, beliefs, needs, values and culture, not giving people time and space to speak, being in noisy or overcrowded spaces, sitting or standing too far away or too close invading peoples personal space and poor/bad/unwelcoming body language.
Ms. Headlee also emphasized the importance of active listening. As defined in our book, “Active listening is mindful, not mindless. It requires focused attention” (Rothwell 151) Being mindful means that you are conscious and aware of what the person is saying. That means that you are listening and ready to respond to what is being said. If you are actively listening you will be able to build onto the conversation by making comments, asking questions, and responding to what they are saying.
Communication is a fundamental relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level. It’s important that I show respect to those I work with. Communications should be conducted in an appropriate, open, accurate and straightforward way. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. There are many barriers to effective communication, the first barriers to check out are:
Active listening is a technique which the listener in the conversation will repeat the message they have heard back to the speaker, in order to gain confirmation that their understanding is correct. The idea is that in communication there are distractions; for example, in a conversation the parties' communication may be waiting for a pause in the conversation so that they can speak; this detracts from the attention they are paying to the speaker. Likewise, if one party to the conversation
According to the Federal Emergency Management Agency, the average worker spends approximately 50 percent of his/her time communicating (Higuera, 2016). Communication is more than just conveying ideas and messages. Developing Clear communication skills and methods can help strengthen a company and contribute to the goals within
Good communication is very important when working with children, young people, their families and carers. By being able to communicate effectively I am making sure that I am understood and understanding too. People, especially children respond well to positive communication, and by being able to communicate effectively with children I
Communication is a cardinal tool for creating a lucrative business to business relationship. One of the ways I have displayed effective communication across all channels in my position with Domtar is by creating customer profile notebooks. I maintain a hard-copy version, as well as an electronic rendition on the server that I update regularly. Having thorough account information organized in a notebook has been conducive to increasing productivity and building rapport with the client. Furthermore, with handling such a sizable account, it is pertinent that I have specific customer notes where it is easily accessible to members of my team in my absence.
What is active listening, it the process of information, which uses all of our senses to convey a message through perceiving of sound? Our, hearing, smell, taste and touch are part of our senses that we sometimes use without knowing we are doing it. Moreover, listening correctly, can be a crucial part of encoding and decoding the message, for clarification and understanding what the message is conveying. While deciphering messages, you get a sense of understanding what the message is trying to express. Next, is trying to remember or recall what the message is so that you can retain it. Also, evaluating what you hear and decoded or deciphered it is essential to understanding what the message is. When we actively listen, there is some paraphrasing during this process, where you have to restate the information given by the speaker into your own words. Lastly, responding to the message with an answer, it could be for learning purposes, personal, enjoyment or even employment, it is important to listen to ensure understanding actively. As we respond, there is an answer and feedback given (DeVito 2016) as a response.
Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important, yet active listening includes listening to a person's words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging activity. Active listening requires the person doing the listening to have a very keen awareness of all aspects of the communication. Active listening then is a sensory activity that challenges the listener to see, hear, sense, perceive, understand, feel, empathize, and reciprocate.
As a manager, the better you can communicate to your employees, the more efficient your workforce becomes.